Juan Oviedo
Henderson
Summary
Dynamic Universal Banker at Wells Fargo Bank, N.A., adept at regulatory compliance and fraud prevention. Proven track record in account management and client relations, consistently exceeding sales targets. Recognized for training team members and delivering exceptional customer service, fostering strong relationships while ensuring adherence to best practices in branch operations.
Overview
10
10
years of professional experience
Work History
Universal Banker
Wells Fargo Bank, N.A.
Las Vegas
09.2024 - Current
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Tracked payments, account updates and customer interactions.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Researched account information regarding loans and deposits.
- Modified, opened and closed customer accounts.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Verified customer identity through driver's license or other forms of identification.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Provided guidance on establishing automatic transfers between various accounts.
- Analyzed clients' financial statements to offer customized banking solutions.
- Completed daily cash balancing and operated ATMs.
- Answered telephone inquiries regarding account balances, fees or general information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted customers by answering banking questions and recommending solutions.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Educated customers about the features of different types of bank accounts available.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Utilized banking software to update client accounts and process transactions efficiently.
Customer Service Cashier
Plaza Hotel And Casino
Las Vegas
09.2023 - 07.2024
- Maintained accurate records of transactions using the point-of-sale system.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Balanced cash drawers at the end of each shift.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
New Accounts Representative
RG-Crown Bank
Orlando
05.2015 - 08.2022
- Assisted branch personnel with various tasks as needed.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Participated in continuing education programs related to banking regulations and procedures.
- Answered customers' questions and explained available services and products.
- Provided customers with information on financial products and services offered by the bank.
- Greeted and welcomed customers to the bank.
- Maintained customer data confidentiality while inputting information into system.
- Monitored customer feedback regarding products and services offered by the company.
- Collected and recorded customer deposit and feeds and issues receipts.
- Verified customer identification documents for compliance with Bank Secrecy Act regulations.
- Attended weekly staff meetings to discuss product updates and promotions.
- Monitored customer accounts for suspicious activity or unusual patterns.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Examined checks for endorsements to verify legality of documents.
- Responded promptly to emails from clients requesting assistance.
- Provided excellent customer service at all times while interacting with clients.
- Followed up with customers regarding outstanding account balances or discrepancies.
- Maintained and built strong client relationships through quality, personalized interactions.
- Researched customer inquiries regarding accounts, transactions, fees and services.
- Identified transaction errors for unbalanced debits and credits.
- Answered incoming calls from customers related to their accounts.
- Assisted customers in completing new account paperwork accurately.
- Entered new account information into computers and filed related forms and other documents.
- Used customer and bank records to investigate and correct errors upon customer request.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
Some College (No Degree) - Banking And Finance
Miami Community College
North Miami, FLSkills
- Customer service
- Regulatory compliance
- Fraud prevention
- Account management
- Sales techniques
- Client relations
- Conflict resolution
- Team training
- Product knowledge
- Relationship building
- Financial transactions
- Customer needs assessment
- Branch operations
- Best practices
- Teller support
- ATM balancing
Languages
English
Professional
Spanish
Professional
Timeline
Universal Banker
Wells Fargo Bank, N.A.
09.2024 - Current
Customer Service Cashier
Plaza Hotel And Casino
09.2023 - 07.2024
New Accounts Representative
RG-Crown Bank
05.2015 - 08.2022
Some College (No Degree) - Banking And Finance
Miami Community College
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