Windows 10
Juan Parada
System Administrator
Alexandria,VA
Summary
Career driven and dedicated certified IT professional with supervisory experience looking to apply technological skills for a cyber-security role.
Overview
2
2
Languages
4
4
Certifications
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Accounts Management Administrator
NCI
Alexandria, VA
06.2020 - Current
- Manage and maintain Classified and Unclassified network accounts for over 30,000 users of the Office of the Secretary of Defense, Joint Chiefs of Staff, and Headquarters, Department of the Army
- Applied cybersecurity best practices to information system standards, directives and guidance for all personnel, monitoring compliance across organization.
- Managed onboarding and offboarding of employees.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Tier 1 Senior
NCI, Mark Center
Alexandria, VA
01.2020 - 06.2020
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Oversaw daily operations to ensure high levels of productivity.
Service Desk Team Lead
NCI, Mark Center
Alexandria, VA
11.2019 - 01.2020
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
Tier I/II Service Desk Technician
Advanced Systems Development
Washington, DC
03.2018 - 11.2019
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
Tier 1 Service Desk Technician
Quadrant Inc
Washington, DC
11.2017 - 03.2018
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Enterprise Service Desk Technician
Smartronix / Marine Corp Cyber Operations Group
Quantico, VA
07.2017 - 11.2017
- Provided Enterprise level support to the USMC for various issues not limited to: Outlook, Internet connectivity, and deployed networks.
- Assisted Marines with Monitoring a SIEM.
CACI / Subcontractor
01.2017 - 07.2017
- Migration from Windows 7 to Windows 10
- Delivered high level of service to all customers and effectively resolved issues.
Education
Bachelor of Science - Information Technology Management
American Public University
Charles Town, WV 01.2017 - Current
Skills
Windows 7
Microsoft Office
Virtual Desktop Infrastructure / VDI
Active Directory
Distributed File System / DFS
BMC Remedy
Active Roles / ARS
Defense Enterprise Provisioning Online / DEPO
Skype
VMware Horizon 7
Linux
Wireshark
Certification
Microsoft Technology Associate Network Fundamentals
CompTIA Security +
CompTIA CYSA+
Currently studying for the CompTIA CASP exam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Hobbies
I love fishing and exploring the outdoors.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Accounts Management Administrator
NCI
06.2020 - Current
Tier 1 Senior
NCI, Mark Center
01.2020 - 06.2020
Service Desk Team Lead
NCI, Mark Center
11.2019 - 01.2020
Tier I/II Service Desk Technician
Advanced Systems Development
03.2018 - 11.2019
Tier 1 Service Desk Technician
Quadrant Inc
11.2017 - 03.2018
Enterprise Service Desk Technician
Smartronix / Marine Corp Cyber Operations Group
07.2017 - 11.2017
Bachelor of Science - Information Technology Management
American Public University
01.2017 - Current
CACI / Subcontractor
01.2017 - 07.2017
Similar Profiles
UIJEONG HEOUIJEONG HEO
Carpenter at NCICarpenter at NCI
Rocco NicosiaRocco Nicosia
General Employee at NCIGeneral Employee at NCI
Deotric EverettDeotric Everett
Telecommunications Technician at NCITelecommunications Technician at NCI