Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Hobbies
Quote
Timeline
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Juan Parada

System Administrator
Alexandria,VA

Summary

Career driven and dedicated certified IT professional with supervisory experience looking to apply technological skills for a cyber-security role.

Overview

2
2
Languages
4
4
Certifications
5
5
years of post-secondary education
5
5
years of professional experience

Work History

Accounts Management Administrator

NCI
Alexandria, VA
06.2020 - Current
  • Manage and maintain Classified and Unclassified network accounts for over 30,000 users of the Office of the Secretary of Defense, Joint Chiefs of Staff, and Headquarters, Department of the Army
  • Applied cybersecurity best practices to information system standards, directives and guidance for all personnel, monitoring compliance across organization.
  • Managed onboarding and offboarding of employees.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

Tier 1 Senior

NCI, Mark Center
Alexandria, VA
01.2020 - 06.2020
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Oversaw daily operations to ensure high levels of productivity.

Service Desk Team Lead

NCI, Mark Center
Alexandria, VA
11.2019 - 01.2020
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.

Tier I/II Service Desk Technician

Advanced Systems Development
Washington, DC
03.2018 - 11.2019
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.

Tier 1 Service Desk Technician

Quadrant Inc
Washington, DC
11.2017 - 03.2018
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Enterprise Service Desk Technician

Smartronix / Marine Corp Cyber Operations Group
Quantico, VA
07.2017 - 11.2017
  • Provided Enterprise level support to the USMC for various issues not limited to: Outlook, Internet connectivity, and deployed networks.
  • Assisted Marines with Monitoring a SIEM.

CACI / Subcontractor

01.2017 - 07.2017
  • Migration from Windows 7 to Windows 10
  • Delivered high level of service to all customers and effectively resolved issues.

Education

Bachelor of Science - Information Technology Management

American Public University
Charles Town, WV
01.2017 - Current

Skills

Windows 10

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Certification

Microsoft Technology Associate Network Fundamentals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies

I love fishing and exploring the outdoors.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Accounts Management Administrator

NCI
06.2020 - Current

Tier 1 Senior

NCI, Mark Center
01.2020 - 06.2020

Service Desk Team Lead

NCI, Mark Center
11.2019 - 01.2020

Tier I/II Service Desk Technician

Advanced Systems Development
03.2018 - 11.2019

Tier 1 Service Desk Technician

Quadrant Inc
11.2017 - 03.2018

Enterprise Service Desk Technician

Smartronix / Marine Corp Cyber Operations Group
07.2017 - 11.2017

Bachelor of Science - Information Technology Management

American Public University
01.2017 - Current

CACI / Subcontractor

01.2017 - 07.2017

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Juan ParadaSystem Administrator