Juan Paz
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Adidas and Little Havana Restaurant. Excelled in conflict resolution and bilingual communication, boosting customer satisfaction and retention. Demonstrated exceptional teamwork, critical thinking, and multitasking abilities, contributing to achieving and surpassing sales targets. Great record of enhancing guest experiences through outstanding service and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Adidas
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Restaurant Waiter
Little Havana Restaurant
03.2023 - 11.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Applied Science - Criminal Justice
Union County College
Cranford, NJ03.2026
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06.2024
Skills
- Problem-solving skills
- Time Management
- Excellent people skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Outgoing Personality
- Flexible Schedule
- Meeting deadlines
- Memory retention
- Hospitality service expertise
- Conflict Resolution
- Fluent Bilingualism
- [Spanish] Translation
- Document Translation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Dependable and Responsible
- Critical Thinking
- Calm Under Pressure
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Sales Associate
Adidas
12.2023 - Current
Restaurant Waiter
Little Havana Restaurant
03.2023 - 11.2023
Associate of Applied Science - Criminal Justice
Union County College
High School Diploma -
Alexander Hamilton Preparatory Academy