Juan Pena
Mission,United States
Summary
Creative and customer-focused, with a background in visual communication and a track record of excellent performance goals in retail environments. Seeking a role that allows me to apply my design skills and customer relationship experience to contribute to a dynamic team and enhance overall business success. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Sales Manager/Preplanning Advisor
Service Corporation International
Mission, TX
03.2020 - Current
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Executed strategic sales plans to expand customer base and revenue.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
Store Manager
Fallas Paredes Discount Stores
McAllen, TX
10.2015 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
General Manager
Flying J Travel Center
Edinburg, TX
11.2012 - 10.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cost savings through waste reduction initiatives.
- Performed regular price checks to ensure competitive pricing.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
Store Manager
Michaels Arts and Crafts
Brownsville, TX
12.2010 - 11.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Assessed operational efficiency of the store's departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
Store Co Manager
Walmart
Port Isabel, TX
03.2000 - 12.2010
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed daily sales reports and developed action plans based on results.
- Identified potential opportunities for increased revenue generation and cost savings initiatives.
- Resolved customer complaints in a professional manner.
- Monitored inventory levels and placed orders as needed.
- Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
- Performed regular audits of stockroom items to ensure accuracy of inventory records.
- Created work schedules for staff members based on forecasts and budget constraints.
Education
Bachelor of Arts - Business Economics
The University of Texas Pan American
Edinburg, TX05-2000
Skills
- Hourly shift management
- Operational budgeting
- Customer service management
- Team development
- Sales strategies
- Goals and performance
- Customer feedback analysis
- Training and mentoring
- Merchandise planning
- Customer response
- Retail inventory management
- Store operations oversight
- Personnel development
- Relationship building and management
- Operations management
- Payroll management
- Maximizing profitability
Timeline
Sales Manager/Preplanning Advisor
Service Corporation International
03.2020 - Current
Store Manager
Fallas Paredes Discount Stores
10.2015 - 03.2020
General Manager
Flying J Travel Center
11.2012 - 10.2015
Store Manager
Michaels Arts and Crafts
12.2010 - 11.2012
Store Co Manager
Walmart
03.2000 - 12.2010
Bachelor of Arts - Business Economics
The University of Texas Pan American
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