Juan Pena
Fort Lauderdale,FL
Summary
Talented Assistant Manager with an analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense, with top-notch planning and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Earthbound Trading
Hialeah, FL
10.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cash handling processes to ensure accuracy of transactions.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Store Associate
Pinch A Penny Pool Patio Spa
Lighthouse Point , FL
02.2024 - 08.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers with product selection, pricing and availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
Sales Lead Manager
Journeys
Sunrise, FL
02.2022 - 01.2024
- Developed and implemented strategies to increase sales volume and profit margins.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Conducted regular training sessions for new and existing sales staff members.
- Ensured that all team members adhered to established processes and procedures.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Exceeded department expectations for productivity and accuracy levels.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room..
- Received shipments, signed off on packages and documented incoming items in computer system.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Minimized shortages by adopting proper loss prevention procedures.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Aeropostale
Maumee, OH
03.2021 - 11.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
Education
High School Diploma -
Piper High School
Sunrise, FL06-2023
Skills
- Cash handling
- Employee training
- Visual merchandising
- Customer service
- Team leadership
- Operational planning
- Performance reporting
- Loss prevention
- Conflict resolution
- Communication skills
- POS systems operations
- Sales growth
- Marketing and promotions
- Inventory counting
- Customer relations
- Transaction processing
- Sales expertise
- Sales strategies
Accomplishments
- Was rewarded excellence recognition for the number one leading sales in the district while employed at journeys.
Languages
3,3
Education and Training
other
Timeline
Assistant Store Manager
Earthbound Trading
10.2024 - Current
Store Associate
Pinch A Penny Pool Patio Spa
02.2024 - 08.2024
Sales Lead Manager
Journeys
02.2022 - 01.2024
Sales Associate
Aeropostale
03.2021 - 11.2021
High School Diploma -
Piper High School
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