Juan Perez
Portland,OR
Summary
Proven leader with a track record of enhancing operational efficiency and boosting sales at Kizuki Ramen And Izakaya. Excels in strategic planning and customer relationship management, driving profitability and client loyalty. Demonstrates expertise in inventory control and P&L management, contributing to significant cost savings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Kizuki Ramen And Izakaya
05.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed multiple orders a week with 6 different vendors
Guest and Sales Advocate, Floor Manager
Target
11.2019 - 07.2021
- Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
- Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.
- Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
- Boosted customer satisfaction with personalized service, addressing each client''s unique needs and preferences.
- Optimized inventory management processes by accurately tracking stock levels and placing timely orders as necessary.
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Managed client accounts diligently, monitoring purchase history and identifying opportunities for cross-selling or upselling.
- Developed strong customer relationships through attentive listening and tailored product recommendations.
- Organized and executed in-store promotions, attracting new customers and increasing foot traffic in the store.
- Collaborated with cross-functional teams to identify and address customer needs.
Lead Line Cook
Quickfish Poke Bowls
12.2019 - 06.2020
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
- Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
Paper Warehouse
Pro-Con
09.2019 - 11.2019
- Assisted in troubleshooting technical issues with machinery, reducing downtime and maintaining optimal production levels.
- Collaborated with team members to ensure smooth operations on the production floor.
- Supported environmental compliance efforts by adhering to regulations governing emissions, waste disposal, and recycling practices within the paper industry.
- Established effective communication channels among team members, fostering a collaborative and supportive work environment.
- Implemented safety protocols and conducted regular inspections, ensuring a safe working environment.
- Worked closely with quality assurance teams to address defects in finished products promptly, minimizing customer complaints.
- Optimized machinery efficiency for increased output, by performing regular maintenance and adjustments.
- Guided materials onto machine tracks for proper gluing, coating, and slitting.
- Integrated specialized attachments to machines to complete custom orders and projects.
Offload and Inova Crew
Icicle Seafoods
12.2018 - 07.2019
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
- Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
- Removed frozen fish from pans to bag, labeled and stacked in shipment freezer holds.
- Operated conveyor systems to quickly move fish throughout factory processing stations.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
- Sustained a high level of focus during extended work shifts, ensuring consistent quality and productivity throughout the day.
- Upheld company standards for sustainability through responsible sourcing of raw materials and minimizing environmental impact in daily operations.
- Performed quality assurance procedures to accurately label packages and products and verify quality levels.
- Offloaded hundred of thousands of pounds of frozen fish onto pallets before shipment daily.
- Kept detailed records of processed fish species, weights, origin information, maintaining accurate documentation for traceability purposes.
- Segregated products according to color, size and grade.
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Inspected equipment, checking for proper functioning and safety.
Sales Advocate
Target
02.2017 - 11.2018
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed and implemented sales strategies to increase revenue.
- Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
- Optimized inventory management processes by accurately tracking stock levels and placing timely orders as necessary.
- Boosted customer satisfaction with personalized service, addressing each client''s unique needs and preferences.
- Organized and executed in-store promotions, attracting new customers and increasing foot traffic in the store.
- Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.
Line Cook
McDonald's
09.2016 - 03.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
No Degree - Psychology, Anthropology
Portland Community College
Portland, ORHigh School Diploma -
Garey High School
Pomona, CA06.2016
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Time Management
- Staff training/development
- Inventory Control
- Employee Scheduling
- P&L Management
- Schedule Management
- Performance Improvement
- Expense Control
- Cost analysis and savings
- Bilingual
- Conflict resolution skills
- Conflict Mediation
- Problem-Solving
- Attention to Detail
- Active Listening
- Effective Communication
- Professionalism
- Continuous Improvement
- Analytical Skills
- Verbal Deescalation
- Friendly, Positive Attitude
- Crisis intervention and deescalation
- Customer Service
- Critical Thinking
- Calm Under Pressure
- Decision-Making
- Account Management
Accomplishments
Successfully implemented a bar program for my restaurant.
Created a unique and price effective cocktail menu.
Assisted with the opening of a new restaurant location.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Was recognized by Owner of Kizuki for pushing the new restaurant in a positive direction.
Hobbies & Interest
I like to keep myself active and occupied when im not at work always find some sort of outdoor activity to partake in ranging from Hiking, urban exploring, skateboarding, biking, snowboarding, etc. Currently working on developing a routine schedule for my gym and workout plans. I also enjoy making music and play a variety of instruments. Have had the chance to network and be introduced to various scenes and people within the Portland Music, Skate and Foody scene. Very outgoing and approachable. Love making conversation with all people.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Kizuki Ramen And Izakaya
05.2020 - Current
Lead Line Cook
Quickfish Poke Bowls
12.2019 - 06.2020
Guest and Sales Advocate, Floor Manager
Target
11.2019 - 07.2021
Paper Warehouse
Pro-Con
09.2019 - 11.2019
Offload and Inova Crew
Icicle Seafoods
12.2018 - 07.2019
Sales Advocate
Target
02.2017 - 11.2018
Line Cook
McDonald's
09.2016 - 03.2017
No Degree - Psychology, Anthropology
Portland Community College
High School Diploma -
Garey High School
Similar Profiles
Daniel GaslawskiDaniel Gaslawski
Line Cook & Kitchen Shift Lead at Kizuki Ramen & IzakayaLine Cook & Kitchen Shift Lead at Kizuki Ramen & Izakaya
Brendan TeaBrendan Tea
Line Cook, Prep Cook at Kizuki Ramen & IzakayaLine Cook, Prep Cook at Kizuki Ramen & Izakaya
Jen VeladaJen Velada
Server/Host at Mikami Izakaya & RamenServer/Host at Mikami Izakaya & Ramen