Juan Perez
Customer Service Manager
Pearland,TX
Summary
Accomplished Aero-Derivative Turbine Expert with a proven track record at General Electric, adept in problem analysis and resolution. Demonstrated leadership in managing complex projects and fostering effective team communication. Fluent in two languages, with a focus on achieving significant results through strong written and oral communication skills.
Overview
15
15
years of professional experience
Work History
Depot Fulfillment Rep
ProEnergy
Houston , TX
06.2024 - Current
- Maintained ongoing communication on job statuses with assigned Customer Service Manager and internal stakeholders.
- Managed both technical aspects and project timelines.
- Maintained detailed records of customer communications.
- Maintained accurate entries of customer information in Protrack.
- Developed detailed MRO work scopes for depot operations.
Lead Services Specialist - Srvcs Project Management
Aero Alliance
Houston, TX
01.2023 - 06.2024
- Enabled solutions for complex problems in product management, manufacturing, and technology domains.
- Led various programs and projects.
- Managed project coordination through daily team interactions.
- Collaborated with the EHS team to identify processes for safety hazard reductions.
Gate 3 Production Lead
General Electric
Houston, TX
01.2016 - 01.2023
- Leveraged technical expertise to assist team in achieving production targets.
- Oversaw parts and module inventories to maintain production flow.
- Inspired team to fulfill customer requests.
- Maintained daily updates on the Excel production schedule concerning issues and positive progress reports for the team.
- Communicated shop priorities on a daily basis.
QA/QC Inspector
General Electric
Houston, TX
01.2015 - 01.2018
- Perform visual inspections on modules and engines
- Inspect and reject products, materials, and equipment that do not meet GEK specifications
- Monitor production operations for compliance with specifications and promptly report defects
- Perform preliminary, in progress, hidden damage and final product inspections
- Identify and help resolve non-conforming product issues
Test Technician / Turbine Technician
General Electric
Houston, TX
01.2010 - 05.2015
- Perform complete mechanical and operational acceptance tests and associated troubleshooting of repaired Aeroderivative Gas Turbine engines
- Maintain a high standard of workmanship by using only approved GEK manuals, material, tools, and test equipment
- Adjust engine controls, such as mapping for emissions, and equipment as needed, to accomplish successful testing
Education
2yr Special Training - A&P license, Aircraft Maintenance and Turbine Overhaul
Aviation Institute of Maintenance
01.2025
Skills
- Aero-Derivative Turbine Expertise
- Problem analysis and resolution
- Effective communication
- Leadership skills
- Bilingual
- Strong oral communication
- Strong written communication
Additionalinformation
U.S Passport ready
Timeline
Depot Fulfillment Rep
ProEnergy
06.2024 - Current
Lead Services Specialist - Srvcs Project Management
Aero Alliance
01.2023 - 06.2024
Gate 3 Production Lead
General Electric
01.2016 - 01.2023
QA/QC Inspector
General Electric
01.2015 - 01.2018
Test Technician / Turbine Technician
General Electric
01.2010 - 05.2015
2yr Special Training - A&P license, Aircraft Maintenance and Turbine Overhaul
Aviation Institute of Maintenance
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