Juan Piña

Responsible for

1. Order Processing: Reviewing and verifying incoming orders to ensure they are complete and accurate

2. Inventory Management: Monitoring stock levels to prevent shortages or overstock situations.

3. Shipping Coordination: Arranging for the shipment of orders through various carriers, and ensuring that shipments are made in a timely manner. Also handled any issues related to shipping delays or problems

4. Data Management: Maintaining accurate records of orders, inventory, and shipments.

.5. RMA processes to replace defective Hardware for merchants and return old equipment for loss and recording

Scheduled appointments with new merchants to open, set up, install and trouble shoot payment terminals delivered to merchants via remote zoom meetings.

Installed HW of Verifone models including p400+, V400M and e285p models to successfully process transactions for merchants and trouble shoot issues.

1. Reached out customer and provided support and guidance on how to complete Merchant processing agreements.

2. Coordinated with Launch and implementation coordinators to get needed documentation from merchants to process payments and go live to start earning

3. Coordinated with underwriting to attain needed documentation and maintain communication with merchants on needs and questions on daily basis

1. Supervised and led front desk staff and checked in guests

2. Worked with leadership of other departments for events and assisted Guests in special situations with issues and inconveniences that led to resolutions.

3. Night Auditor- Ran daily processes to consolidate numbers of the day and complete quality assurance checks on all systems and guest numbers.

1. Responsible for assisting staff and students with operating and hardware issues with public PCs and MACs

2. Responsible for opening and closing designated computer labs and office spaces.

3. Conducted weekly hardware testing of appliances throughout designated areas including Smart boards, projectors, sound systems and personal laptops.

4. Managed IT tickets in School system for any IT related issues and updating for progress during troubleshooting and resolution.