JUAN PLAZA
Sunrise
Summary
- Dynamic and results-driven professional with over 10 years of experience in luxury retail and brand operations.
- Proven success in leading high-performance teams, driving client engagement while executing brand strategies enhancing client loyalty and sales performance.
- Skilled in CRM, operations and cross-functional collaboration with a deep understanding of the luxury market and customer experience standards.
- Fast adaptability with strong retention, able to learn products, procedures and operations according to brand needs.
Overview
11
11
years of professional experience
Work History
Client Advisement Supervisor
Balenciaga
10.2021 - Current
- Spearheaded client retention and outreach strategies through in-store apps and CRM tools, driving repeat business and long-term loyalty.
- Managed top-volume client orders, high UPT transactions and bulk sales while ensuring compliance with brand guidelines.
- Achieved consistent sales growth, exceeding KPI's, targets, WINS and generating over 1M in sales yearly.
- Fostered strong relationships with domestic and international clients, leading to expanded distance sales performance.
- Oversaw daily procedures and reporting maintaining company's operational standards.
- Led team engagement through intentional clienteling initiatives and feedback culture aligned with brand vision.
SALES SUPERVISOR
ETRO
12.2019 - 09.2021
- Maintained focus on driving sales, including execution of planning and promotions.
- SalesForce implementation software and training.
- Collaborated with management on data-driven initiatives to improve KPI's and elevate customer experience.
- Assistance on Back of House: Shipping, Handling and Receiving merchandise.
- Directed day-to-day operations and sales floor execution while assisting sales associates to achieve store performance goals.
- Coordinated promotions, merchandising displays and client outreach to enhance sales performance.
AREA SALES SUPERVISOR
Barneys New York
08.2017 - 11.2019
- Supervision of sales activities and track sales performance according to week and year plans.
- Opening/Closing procedures.
- Performance of Selling Tools such as: Recommend, XPO, MR9 and Micro Strategy.
- Visual Merchandising with strong focus on Menswear, accessories and leather goods.
- Handling and monitoring Sales orders, Pre-sales and distance sales and high volume orders.
- Managing the Co-Selling programs with different locations including cross/selling with stores in the region.
- Assisted in visual merchandising by building promotional displays.
ASSISTANT STORE MANAGER
The Webster Sunrise
11.2014 - 07.2017
- Receiving, transferring and displaying merchandise between locations in South Florida, California, New York and Texas.
- Inventory procedures, Spot-Check and cycle count management.
- Executing the creation of sales orders, consignments and Pre-sales via Farfetch, ShopBazar and Concierge Services.
- Training and performance evaluation of sales associates with daily operations activities.
- Supervision of sales activities and track sales performance according to week, month and year plans reports.
- Constantly manage customer relationship with focus on current seasons, promotions and new arrivals.
- Created culture focused on customer service satisfaction, resulting on improved customer loyalty and retention.
Education
ASSOCIATE OF ARTS - ADVERTISING
Art Institute of Fort Lauderdale
Fort Lauderdale, FL, United States of America07.2014
ASSOCIATE OF APPLIED SCIENCE - ADVERTISING AND SOCIAL COMMUNICATIONS
Universidad Casa Grande
Guayaquil, Ecuador08.2008
Skills
- Client Relations & Brand Experience
- Strategic Sales Leadership & CRM
- Visual merchandising & Brand integrity
- Operational excellence & Team Management
- Bilingual: English and Spanish
- Adaptability and problem solving
Software References
- Microsoft Office (Word, Power Point, Excel)
- Adobe (Illustrator, Photoshop, Premiere)
- InDesign
- Apple Pages
- Farfetch STORM
- Retail PRO, Retail PRO Reports
- Ship-Station
- XPO
- SALESFORCE
- DAYFORCE
Timeline
Client Advisement Supervisor
Balenciaga
10.2021 - Current
SALES SUPERVISOR
ETRO
12.2019 - 09.2021
AREA SALES SUPERVISOR
Barneys New York
08.2017 - 11.2019
ASSISTANT STORE MANAGER
The Webster Sunrise
11.2014 - 07.2017
ASSOCIATE OF APPLIED SCIENCE - ADVERTISING AND SOCIAL COMMUNICATIONS
Universidad Casa Grande
ASSOCIATE OF ARTS - ADVERTISING
Art Institute of Fort Lauderdale