Juan Polanco
Operations Manager
San Francisco,CA
Summary
Skilled in strategic planning, process improvement, and team leadership, I have a proven track record of driving efficiency and achieving operational excellence. I excel in identifying areas for improvement, implementing solutions, and collaborating with cross-functional teams to achieve organizational goals. With a strong focus on quality, cost reduction, and customer satisfaction, I am committed to delivering results and exceeding expectations in fast-paced and challenging environments.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Mercy Housing
03.2023 - Current
- Develop and maintain Community Center user policies and procedures (Operations Manual, Crisis Response Plan, booking policies)
- Maintain an activity calendar for facilities, resolve conflicts over booking dates/times; and maintain records on all events.
- Process invoices, code expenditures to the budgets, ensure correct allocations of expenses across business entities and submit to appropriate entity. Ensure revenue invoiced is received.
- Partner with Mercy Housing Management Group to coordinate cleaning schedules, manage security systems, manage badge access, and track and report all maintenance/repairs requests.
- Conduct patrols of building site, report malfunctioning equipment, enforce building policies and property rules.
- Maintain supply inventory.
- Supervise team members supporting the front desk operations, ensuring schedule coverage.
- Prepare annual facilities operating budget in consultation with Analyst, Directors and VP of Operations.
Team Lead
Valet Living, LLC
06.2019 - Current
- Recruit, train, schedule, manage, and develop team members to service 15 apartment buildings daily.
- Ensure team members are abiding by company quality and customer service standards.
- Communicate with apartment buildings management to maintain customer relationship and satisfaction.
- Maintain a safe and healthy work environment by establishing California and organizational safety and legal regulations.
- Partner with my District Manager to evaluate key performance indicators, analyze levels of Services and usage, and develop recommendations for improvement.
Program Manager
Mission Hiring Hall
05.2015 - 03.2023
- Develop the STEP (Security Training and Employment Program) initiative to implement free Security Guard Card trainings for job seekers and an incentives program to help them find employment increasing training onboarding results by 80%.
- Risk management and data collection procedures are executed to ensure program success and efficiency.
- Coordinate with partner organizations to increase community outreach, serve and engage participants, identify client needs, and implement engagement strategies to improve program participation by 40%.
- Train and supervise a diverse and multi-disciplinary group of Program Implementers to help drive job seeker hiring at a faster rate, resulting in 20 new employees in the job market monthly.
- Present and communicate to executive team, community organizations, and local government monthly results and analysis of program and partnership strategies.
Counselor
Good Samaritan Family Resource Center
09.2019 - 09.2019
- Organize, lead, and promote recreational activities such as arts, craft, sports, games, and hobbies for local teenagers.
Education
Bachelor - Social Work
Inter American University of Puerto Rico
08.2008 - 06.2012
Skills
Bilingual Communication (English/Spanish) – Skilled in writing and storytelling for diverse audiences
Timeline
Operations Manager
Mercy Housing
03.2023 - Current
Counselor
Good Samaritan Family Resource Center
09.2019 - 09.2019
Team Lead
Valet Living, LLC
06.2019 - Current
Program Manager
Mission Hiring Hall
05.2015 - 03.2023
Bachelor - Social Work
Inter American University of Puerto Rico
08.2008 - 06.2012
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