Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Juan Porras

Yorkville,IL

Summary

Dynamic Senior Business Partner at Verizon Connect with a proven track record in customer success and contract management. Expert in relationship building and problem solving, I achieved top performance ratings for four consecutive years while enhancing platform adoption and user engagement. Skilled in cross-functional collaboration, I drive positive client outcomes.

Overview

13
13
years of professional experience

Work History

Senior Business Partner, Customer Success

Verizon Connect
Rolling Meadows, USA
09.2017 - Current
  • Achieved top performance rating for four consecutive years from 2021 to 2024.
  • Functioned as Subject Matter Expert on Gainsight, Reveal, Contract Flex, and 1ERP.
  • Developed action plans to enhance platform adoption and user engagement.
  • Served as primary contact for all contract-related inquiries, services, and satisfaction issues.
  • Monitored KPIs across diverse technologies and projects to ensure optimal performance.
  • Cultivated cross-functional relationships to promote positive client outcomes.

Partnership Specialist

Booking.com
Chicago, USA
04.2017 - 09.2017
  • Promoted Booking.com products and services to new accommodation partners in designated territories
  • Twice added 25+ properties against quarterly goal of 20
  • Developed business and operational plans to help position partner for success in their designated area
  • Generated new potential leads and contacts via cold calling, market research and existing partner referrals
  • Attended trade shows and worked with local tourism boards to drive increased engagement and travel in designated areas

Account Executive

iHeart Media
Chicago, USA
11.2016 - 03.2017
  • Consulted the Chicago SKY WNBA team and Soul Cycle Fitness to their first ever iHeart radio campaigns
  • Delivered effective sales presentations to key influencers and decision makers about value of media
  • Coached current and prospective clients on existing market conditions and benefit of local and national media campaigns
  • Consistently introduced to clients new and innovative ideas to market and drive consumer awareness and engagement
  • Closely monitored competing media companies to stay aware of potential new prospects and remain a business expert

Digital Media Sales Representative

Cars.com
Chicago, USA
12.2014 - 10.2016
  • Aggressively grew sales by prospecting and cold calling key decision makers in defined territories.
  • Educated prospects and customers on Cars.com product suite through consultative selling techniques.
  • Recorded, planned, and tracked client activity using Salesforce.com and other CRM tools.
  • Achieved net revenue leader status on team of 40 in April 2015, May 2016, and June 2016.
  • Expanded book of business in Southeast territory by 14%.
  • Increased book of business in Pacific Northwest territory by 16%.

Assistant Store Manager

Kohl’s Department Stores
St. Charles, USA
02.2013 - 11.2014
  • Acquired and selected candidates to sustain staffing levels during peak sales periods.
  • Delivered performance feedback during monthly and quarterly reviews.
  • Analyzed daily sales reports to identify departmental successes and growth opportunities.
  • Organized and prioritized weekly tasks for store supervisors and associates.
  • Led team to achieve 1.12% improvement in inventory over last year.
  • Exceeded company credit solicitation goal by 6% at fiscal year-end.

Education

Bachelor of Science - Marketing – Professional Sales Sequence

Illinois State University
Normal, IL
12.2012

Skills

  • Relationship building
  • Contract management
  • Customer success
  • Problem solving
  • Effective communication
  • Cross-functional collaboration
  • Account management
  • Contract negotiation
  • Conflict resolution
  • Client relationship management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Websites

Timeline

Senior Business Partner, Customer Success

Verizon Connect
09.2017 - Current

Partnership Specialist

Booking.com
04.2017 - 09.2017

Account Executive

iHeart Media
11.2016 - 03.2017

Digital Media Sales Representative

Cars.com
12.2014 - 10.2016

Assistant Store Manager

Kohl’s Department Stores
02.2013 - 11.2014

Bachelor of Science - Marketing – Professional Sales Sequence

Illinois State University

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