Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan C. Pullser

Bellevile,NJ

Summary

To obtain a position that will enable me to use my strong communication skills, HVAC skills/knowledge and my ability to work well with people. Strong communication skills Ability to work well with people High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Enthusiastic Customer Sales Associate keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation. Talented at achieving sales goals without pushing or alienating retail clients.

Overview

20
20
years of professional experience

Work History

Store Manager, Store Hub coordinator

Trane Supply
07.2013 - Current
  • Responsible for everyday sales, inventory, store operations and customer relationship.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Customer sales associate (Inside

Ingersoll rand
07.2013 - 04.2017
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided information on company offerings to promote products and services to customers.

HVAC service and installation technician

Residential Air Systems
04.2009 - 07.2013
  • Installed and configured new equipment and systems according to company standards.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

HVAC Installation Assistant

Norman
01.2007 - 01.2009
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.

HVAC Installation Assistant

Van- Natta Mechanical Corp
01.2005 - 01.2007
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Laid out materials and system components to prepare for installation.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Calculated materials and time needed for each job.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.

Customer Sales Representative

BJ’s Wholesale Club
01.2004 - 01.2005
  • Emphasized product specifications to meet customer needs.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

HVAC EPA certified -

Pennsylvania Institute of Technology
06.2007

High School

San Ignacio
Vina Del Mar Chile

GED -

GED
Union City, NJ
07.2005

Skills

  • Excellent customer service skills
  • Ability to repair and install HVAC equipment
  • Great organizational skills
  • Professional Relationships
  • Store Operations
  • Purchase Orders
  • Quarterly Reviews
  • Cost Savings
  • Order Filling
  • Shipment Processing
  • Office Organization
  • Employee Performance Evaluations
  • Corrective Actions
  • Closing Procedures
  • Regulations Compliance
  • Company Safety Policies
  • Safe Work Methods
  • Inventory Purchasing
  • Safety Practices
  • Administration and Operations
  • Customer Experience
  • Bank Deposits
  • Inventory Audits

Languages

Spanish
Native or Bilingual

Timeline

Customer sales associate (Inside

Ingersoll rand
07.2013 - 04.2017

Store Manager, Store Hub coordinator

Trane Supply
07.2013 - Current

HVAC service and installation technician

Residential Air Systems
04.2009 - 07.2013

HVAC Installation Assistant

Norman
01.2007 - 01.2009

HVAC Installation Assistant

Van- Natta Mechanical Corp
01.2005 - 01.2007

Customer Sales Representative

BJ’s Wholesale Club
01.2004 - 01.2005

HVAC EPA certified -

Pennsylvania Institute of Technology

High School

San Ignacio

GED -

GED
Juan C. Pullser