Summary
Overview
Work History
Education
Skills
Timeline
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Juan Ramirez

Simi Valley,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Delivery Driver

SYSCO Food Services
Oxnard, CA
09.2023 - Current
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Kept accurate logs of all deliveries and trips.
  • Handled merchandise in accordance with product handling standards.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Delivery Driver

Swift Transportation
Jurupa Valley, CA
02.2023 - 09.2023
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Processed shipment documents neatly and efficiently for each load.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Driver

Amazon
Chatsworth, CA
03.2021 - 04.2022
  • Delivered goods and services to customers on time and in excellent condition.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Assisted with loading and unloading freight when necessary.
  • Delivered packages to customers in a timely and efficient manner.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Shift Leader

Taco Bell
North Hollywood, CA
08.2015 - 01.2021
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Upheld company standards and compliance requirements for operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Education

High School Diploma -

Sylmar Charter High School
Sylmar, CA
06.2015

Skills

  • Package Scanning
  • Equipment Operation
  • Vehicle Maintenance
  • DOT Compliance
  • Tractor-Trailer Driving
  • Cargo Handling
  • Dispatch Communication
  • Safe Driver Training
  • Positive Attitude
  • Attention to Detail
  • Customer Service

Timeline

Delivery Driver

SYSCO Food Services
09.2023 - Current

Delivery Driver

Swift Transportation
02.2023 - 09.2023

Driver

Amazon
03.2021 - 04.2022

Shift Leader

Taco Bell
08.2015 - 01.2021

High School Diploma -

Sylmar Charter High School

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Juan Ramirez