Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Ramirez

Fort Myers

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Northern Trust. Excelled in enhancing customer satisfaction and streamlining service operations. Demonstrated expertise in guest relations management and cash handling, contributing to significant improvements in service efficiency and customer engagement. Proven ability to thrive in high-volume dining environments through exceptional teamwork and customer service skills.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Server/ Bartender

Northern Trust
01.2013 - Current

Prep hors d oeuvres and help food and beverage director as needed,

Pass hors D'oeuvres and help bartending,

Clean up and set up for next event, help with the cleaning.

  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Outback Steakhouse
01.2012 - 12.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

General - General

Estero High School
Estero, FL
07.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Team collaboration
  • Supply restocking
  • Quality control
  • Food safety practices
  • Guest relations management
  • Allergy awareness
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Food delivery

Timeline

Server/ Bartender

Northern Trust
01.2013 - Current

Server

Outback Steakhouse
01.2012 - 12.2013

General - General

Estero High School
Juan Ramirez