JUAN RAMIREZ
Springtown,TX
Summary
Motivated and adaptable IT professional who excels in a fast-paced environment offering 8 years of progressive technical experience to a position with growth opportunities. A positive, outgoing, and hard-working demeanor easily builds relationships with the team. Demonstrates integrity and honesty while interacting with guests, colleagues, and management. Well respected for high standards of work performance during critical tasks and projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Support Technician
NEC of America/7-Eleven
Irving, TX
09.2020 - Current
- Provided technical support to clients, promoting safe computing practices and minimizing risks.
- Taught non-technical users troubleshooting skills, reducing help desk tickets and enhancing productivity.
- Analyzed cash reports for 7-Eleven stores using DBeaver, identifying and correcting discrepancies.
- Verified vendor and item records in MongoDB, ensuring database accuracy and timely updates.
- Managed DHCP settings to ensure proper connectivity for store devices, enhancing operational efficiency.
- Collaborated with on-site technicians to troubleshoot POS systems, overseeing installation and maintenance.
- Restored services for gas pumps and DEX systems, maintaining minimal downtime.
- Demonstrated proficiency in OracleDB, DBeaver, SQL Plus, MongoDB, and Windows PowerShell for POS software support.
Advanced Capabilities Advocate
Microsoft Corporation
Las Colinas, TX
06.2019 - 08.2020
- Monitored and resolved all service requests, incidents, and tickets to maintain high productivity.
- Secured Microsoft accounts against unauthorized access through IP log analysis and activity monitoring.
- Created knowledge-based articles to enhance customer support documentation.
- Provided Tier 3 support for account and billing issues, troubleshooting, and escalating as necessary.
Electronics Sales Associate
Walmart
Fort Worth, TX
08.2018 - 06.2019
- Performed inventory counts as needed on electronic items within assigned departments.
- Executed daily opening and closing procedures for the electronics department.
- Updated product knowledge through training sessions provided by vendors.
- Assisted customers with product selection based on their individual needs and preferences.
- Monitored stock levels of high demand items to ensure availability for customers.
- Promoted additional services such as extended warranties and repair plans.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
Electronics Associate
Best Buy
Lake Worth, TX
05.2015 - 05.2018
- Demonstrated product features to customers.
- Greeted customers upon entering the store and provided assistance.
- Product Knowledge
- Hard Drive Recovery with Windows Laptops.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Participated in team meetings and training sessions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Android/iOS Software Troubleshooting (Android Recovery Mode, iCloud Restore/Backup)
- Data transfer between mobile devices.
Education
Certificate of Technical Studies - Information Technology Security and Administration
My Computer Career
Arlington, TX04.2019
Skills
- SQL Plus
- MongoDB
- POS Imaging
- Install, Troubleshoot and Uninstall Software
- Product Troubleshooting
- Product Knowledge
- Cash report analysis
- Knowledge base creation
- System monitoring
- Technical support
- Database analyst
- Data recovery
- Remote support
- Windows Powershell
- DBeaver
Certification
- CompTIA - A+
- CompTIA Server+
- Linux
- Microsoft Server
- Microsoft Security
- Microsoft Mobility and Device
Timeline
Senior Support Technician
NEC of America/7-Eleven
09.2020 - Current
Advanced Capabilities Advocate
Microsoft Corporation
06.2019 - 08.2020
Electronics Sales Associate
Walmart
08.2018 - 06.2019
Electronics Associate
Best Buy
05.2015 - 05.2018
Certificate of Technical Studies - Information Technology Security and Administration
My Computer Career
Similar Profiles
Naveen Raj HariNaveen Raj Hari
Manager Business Development at NEC Corporation of AmericaManager Business Development at NEC Corporation of America
Ray PearcyRay Pearcy
Telecommunications Systems Engineer at NEC AmericaTelecommunications Systems Engineer at NEC America
Jeffery JonesJeffery Jones
Technical Product Manager at NEC AmericaTechnical Product Manager at NEC America
Jessica CookJessica Cook
Registered Nurse at HCA Houston NorthwestRegistered Nurse at HCA Houston Northwest
Brandi WhiteleyBrandi Whiteley
Vice President, Compliance & Clinical Initiatives at MasVida Health Care Solutions, LLCVice President, Compliance & Clinical Initiatives at MasVida Health Care Solutions, LLC