Results-driven professional with strong organizational skills and a focus on customer service. Demonstrated success in managing inquiries and resolving issues, contributing to improved customer experiences and retention.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Relationship Advocate
Fidelity Investments
Raleigh, NC
01.2025 - Current
Assisted customers with inquiries and product information, enhancing overall service experience.
Resolved customer complaints promptly, maintaining positive relationships and loyalty.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Bachelor of Science - Economics
North Carolina State University
Raleigh, NC
05-2024
Bachelor of Science - Business Administration Concentration in Finance
North Carolina State University
Raleigh, NC
05-2024
Skills
Customer relations
Database maintenance
Organization
Microsoft Excel
Certification
Licensed SIE, Series 7, Series 63
Timeline
Client Relationship Advocate
Fidelity Investments
01.2025 - Current
Bachelor of Science - Economics
North Carolina State University
Bachelor of Science - Business Administration Concentration in Finance