Juan Realzola
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals,hardworking and passionate.
Overview
27
27
years of professional experience
Work History
General Manager
TA/Petro
10.2018 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
District Manager
TA/Petro
10.2013 - 10.2018
- Built positive and productive relationships with store and field leadership.
- Supervised 9 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held weekly meetings with to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
General Manager
TA/Petro
01.2013 - 10.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
General Manager
TA/Petro
09.2012 - 01.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
District Manager
Flying J Travel Center
07.2007 - 10.2012
- Built positive and productive relationships with store and field leadership.
- Supervised 11 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Modeled best practices for sales and customer service.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Support Manager
Petro
03.2005 - 07.2006
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Tracked and documented metrics, and evaluated trends.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Interpreted management directives to define and document administrative staff processes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and developed personnel to improve safety, employee relations and resolve various issues.
- Delivered training for staff development, change management and materials, process and technical controls.
General Manager
Petro
04.1996 - 03.2005
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Designed modern employee recognition program which boosted productivity and improved morale.
General Manager
Petro
03.1995 - 05.1996
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
GED -
Ysleta High School
El Paso, TX04.1984
Skills
- Sales Promotion
- Business Leadership
- Department Oversight
- Records Organization and Management
- Focus and Follow-Through
- Human Resources Oversight
- Financial Statement Review
- Policy Development and Enforcement
- Sales Tracking
- Management Training
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Aloha POS
- Lead Generation Management
- OSHA Requirements
- Total Quality Management
- Operational Efficiency and Safety
- Profit and Loss Control
- Supervision and Training
- Maximizing Profitability
- P&L Responsibility
- Money Handling
- Word Processing & Excel
- Food Safety and Quality
- Accounts Payable and Accounts Receivable
- Payroll Administration and Timekeeping
- Restaurant Operations Management
Timeline
General Manager
TA/Petro
10.2018 - Current
District Manager
TA/Petro
10.2013 - 10.2018
General Manager
TA/Petro
01.2013 - 10.2013
General Manager
TA/Petro
09.2012 - 01.2013
District Manager
Flying J Travel Center
07.2007 - 10.2012
Support Manager
Petro
03.2005 - 07.2006
General Manager
Petro
04.1996 - 03.2005
General Manager
Petro
03.1995 - 05.1996
GED -
Ysleta High School
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