Juan Recio
Assistant Manager
Laredo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Burger King
06.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cook
Taco Palenque
Cotulla, TX
2016.03 - 2019.06
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Head Server
IHOP
Laredo, TX
11.2013 - 10.2016
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Team Leader
Little Caesars Pizza
Laredo, TX
06.2013 - 07.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Implemented new working processes to deliver multiple improvements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Backroom Stocker
Hollister
Laredo, TX
11.2013 - 12.2014
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed weekly inventory counts to verify stock levels.
- Kept up-to-date on store, shelf and order availability of clothing products.
- Maintained orderly stockroom for ease of retrieval.
- Received incoming merchandise and stored in correct stock locations.
Backroom Associate
Express Clothing
Laredo, TX
12.2011 - 02.2013
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed weekly inventory counts to verify stock levels.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Received incoming merchandise and stored in correct stock locations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Created and enforced detailed organization processes to increase quality and service standards.
Shooting complex
South Texas Shooting Complex
Laredo, TX
08.2010 - 06.2012
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
Cook and Cashier
Jack in the Box
Laredo, TX
04.2011 - 01.2012
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Interacted with guests to obtain feedback on product quality and service levels.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cook
What A Burger
Laredo, TX
07.2010 - 11.2011
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Education
High School Diploma -
05.2013
Skills
- Staff Management
- Business Development Understanding
- Staff Training
- Customer Service and Satisfaction
- Training and Development
- Workflow Improvements
- Mathematical Calculation and Reasoning
Accomplishments
- Supervised team of 12 staff members at IHOP as Head Server.
- Collaborated working with team of 8 in the development of Little Caesars on Calton Rd.
- Collaborated working with team of 6 in the development of Pinguinos Snack Mines Road.
- Was Graduated early as a Junior with a high school diploma and 3 scholarships.
Languages
Spanish
Professional Working
Timeline
Assistant Manager - Burger King
06.2019 - Current
Cook - Taco Palenque
2016.03 - 2019.06
Head Server - IHOP
11.2013 - 10.2016
Backroom Stocker - Hollister
11.2013 - 12.2014
Team Leader - Little Caesars Pizza
06.2013 - 07.2015
Backroom Associate - Express Clothing
12.2011 - 02.2013
Cook and Cashier - Jack in the Box
04.2011 - 01.2012
Shooting complex - South Texas Shooting Complex
08.2010 - 06.2012
Cook - What A Burger
07.2010 - 11.2011
Gateway Academy - High School Diploma,