Juan Reyes
Summary
Accomplished System Engineer Supervisor at Spectrum, adept in system engineering, including fiber backbone troubleshooting and network design. Excelled in reducing critical system downtime and managing high-stakes projects, demonstrating strong leadership by supervising over 20 technicians when needed. Skilled in hardware/software installation and troubleshooting. Renowned for resolving complex technical issues, showcasing exceptional problem-solving and collaborative abilities and looking to further my knowledge and skills in fiber to better support and address our Spectrums customers.
Overview
23
23
years of professional experience
Work History
System Engineer Supervisor
Spectrum
02.2001 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Identifies problems and their implications; determines accuracy and relevance of information; analyzes information to develop and evaluate solutions and their alternatives by identifying the strengths and weaknesses of alternative solutions.
- Develops and uses collaborative relationships to facilitate the accomplishment of work goals; builds productive partnerships with others; finds common ground across stakeholders and drives towards shared goals; assists others in accomplishing team goals by providing support and effort.
- Adapts actions and work methods rapidly in response to new information, changing conditions, ambiguity, changing priorities, or unexpected difficulties; adjusts to the needs of the fluid business environment.
Education
GED -
Lake Worth High School
4210 Boat Club Rd, Lake Worth, Tx 7613511.2000
Skills
- Troubleshooting/Managing major projects throughout my career with Spectrum and have advanced from disconnect tech to installer, BBT, system technician, BBT supervisor to current position as system maintenance supervisor
- System Engineering-Network/System Powering an design Fiber backbone and basic fiber troubleshooting skills HFC system sweep/activation of existing and new plant, fiber distribution, fiber to the home, and most recent OLT troubleshooting and have worked with and in head ends with peers on troubleshooting and resolving multiple customer impacting issues throughout my career in maintenance
- Hardware and software installation Proficient in Word/Excel/Microsoft
- I take on escalations and high visibility situations on a daily basis Have worked on-call throughout my career as a system technician Technical Support Strong leadership skills and have supervised up to 20 technicians when needed while still maintaining my own obligations and duties that came up at any given time as needed
Languages
Spanish
Professional Working
Timeline
System Engineer Supervisor
Spectrum
02.2001 - Current
GED -
Lake Worth High School