Juan Reynoso
Antioch,CA
Summary
Accomplished Termite Inspector and Customer Representative at Aantex Pest Control, adept in integrated pest management and customer service. Excelled in regulatory compliance, enhancing customer satisfaction through expert inspections and empathetic complaint resolution. Leveraged critical thinking and Microsoft Excel for efficient data management, contributing to notable service improvements and positive client feedback.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Termite Inspector/Customer Representative
Aantex Pest Control
03.2021 - 06.2024
- Supported regulatory compliance efforts by adhering to company policies, local laws, and safety guidelines during inspections.
- Maintained up-to-date knowledge of industry standards, attending relevant training sessions and workshops regularly.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Assisted in developing marketing materials highlighting the importance of regular termite inspections for property owners.
- Recognized early signs of termite damage in structures, enabling swift interventions to mitigate further deterioration.
- Increased customer satisfaction by conducting thorough termite inspections and providing detailed reports.
- Drove to customer residences and places of business to inspect for pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Prepared reports and kept detailed records of pest control activities.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Utilized computer software to manage customer information and service scheduling.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promptly responded to inquiries and requests from prospective customers.
Pesticide Applicator/Customer Representative
Matrix Pest Elimination
11.2019 - 12.2020
- Increased efficiency by optimizing application techniques, using equipment such as sprayers and spreaders.
- Implemented integrated pest management strategies that reduced reliance on chemical controls while maintaining desired results.
- Optimized coverage with thorough scouting procedures, accurately identifying pest populations in affected areas.
- Maintained detailed records of pesticide applications, ensuring regulatory compliance and accurate tracking of treatments.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Representative
Tesla
03.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
06-2015
Skills
- Structural inspection
- Preventative measures
- Environmental awareness
- Integrated pest management
- Chemical application
- Wood treatment
- Pesticide handling
- Pest identification
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Completed coursework for pest control licensing, including identification of termite and wood destroying organisms
- Trained in pest control methods, inspection techniques, and industry safety standards.
- Bilingual Customer service Representative skilled in assisting diverse clientele, resolving issues, and delivering excellent customer support in Spanish.
Certification
- Pest Applicator, Department of Consumer Affairs, issued march 20,2020
- Termite Field representative, Department of consumer Affairs issued July 1, 2023
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
Languages
Spanish
Native or Bilingual
Timeline
Termite Inspector/Customer Representative - Aantex Pest Control
03.2021 - 06.2024
Pesticide Applicator/Customer Representative - Matrix Pest Elimination
11.2019 - 12.2020
Customer Representative - Tesla
03.2017 - 10.2019
Deer Valley High School - High School Diploma,
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