Juan Rivera
Charlotte,NC
Summary
A highly analytical and results-oriented professional with 10+ years of experience in operational management, administrative support, and cross-functional coordination. Proven success in developing data reporting systems, streamlining processes (SOPs), managing financial documentation, and serving as the primary operational and administrative backbone for management teams. PMP certified and Bilingual (Spanish & English), seeking to leverage a commitment to structure, efficiency, and detail-driven execution to serve as the operational heartbeat of Precise Language Solutions as the Office Manager.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
Rowan Cabarrus Health Centers
01.2024 - Current
- Analyzes monthly collections and patient visit data to identify trends, forecast performance, and optimize operational efficiency.
- Developed and maintains a robust operational data reporting system to unify daily metrics, reduce errors, and increase visibility of key business metrics for senior leadership.
- Manages provider schedules and collaborates with operations managers to manage collections and insurance approvals, ensuring financial goals are met.
Operations & Project Manager -Visual Merchandising
Target
01.2018 - 05.2022
- Managed vendor relations, inventory flow, and floor-set execution for all new brand launches, ensuring product was displayed attractively and met sales goals.
- Analyzed sales data and foot traffic patterns to re-design floor plans, maximizing visual effect and measurably growing average basket size.
- Led and trained a team of merchandising associates, managing schedules and workflows to ensure seamless in-store experiences.
Fashion Project Manager / Product Coordinator
Miss Kim INC
01.2013 - 01.2016
- Led the end-to-end technical production process, managing project timelines, inventory flow, and directly collaborating with international dye houses and manufacturers.
- Managed client relationships and executed appointments to present product lines to major retailers, securing orders.
- Administered payroll operations, managed client invoicing, and handled cash processes, ensuring accurate and timely financial transactions (AP/AR).
- Handled employee recruitment, training, and retention (onboarding/offboarding support) to enhance workforce productivity.
Customer Service & Administrative Support Manager
Kohls
01.2012 - 01.2018
- Hired, trained, and supervised front-end services and cash office associates, ensuring adherence to financial and administrative protocols.
- Resolved escalated customer concerns, adhering strictly to company policies and guidelines while ensuring high customer satisfaction.
Education
Associate in Arts - Fashion Design & Business
Los Angeles Trade-Tech College
Master of Business Administration (MBA) - undefined
12.2026
Bachelor’s Degree - Business Administration
07.2025
Skills
- Data Analysis & Reporting
- Operational & Administrative Support
- Adobe
- Process Optimization
- AP/AR Tasks & Financial Acumen
- Scheduling & Compliance
- SOPs
- QA/Compliance
- Financial & Sales Forecasting
- Project Management
- Vendor & Client Relations
- Team Leadership & Training
- Bilingual (Spanish & English)
Certification
- Project Management Professional (PMP) | Project Management Institute
- Certified Data Analyst | Google
Languages
Fluent in Spanish and English
Timeline
Practice Manager
Rowan Cabarrus Health Centers
01.2024 - Current
Operations & Project Manager -Visual Merchandising
Target
01.2018 - 05.2022
Fashion Project Manager / Product Coordinator
Miss Kim INC
01.2013 - 01.2016
Customer Service & Administrative Support Manager
Kohls
01.2012 - 01.2018
Associate in Arts - Fashion Design & Business
Los Angeles Trade-Tech College