Juan Rivera Roman
Duluth,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Guest Advocate/Front of Store Attendant
Target State Bridge Road
07.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Streamlined checkout process by accurately handling cash transactions, issuing receipts, and bagging merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed and delivered Drive-Up orders to the guests' vehicles.
Meat and Seafood clerk
Kroger
09.2020 - 12.2021
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
Host
iHOP
10.2019 - 03.2020
- Greeted each guest and sat them at the table or booth they desired
- Every day, whenever I sat down with people, it helped me gain an understanding of what I should expect from a guest and what they want from a good restaurant experience
- Processed online and call-in orders for guests who ordered through the iHop website or from Doordash, Uber Eats, etc
- Washed tables and booths and helped the servers out when needed so that way the servers could do less work than they usually do and put less stress on them
Education
Bachelor of Arts - Film and Media Minor in History
Georgia State University
Atlanta, GA12.2023
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Detail-oriented
- Language proficiency
- Cash handling experience
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Guest Advocate/Front of Store Attendant
Target State Bridge Road
07.2022 - Current
Meat and Seafood clerk
Kroger
09.2020 - 12.2021
Host
iHOP
10.2019 - 03.2020
Bachelor of Arts - Film and Media Minor in History
Georgia State University
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