Collecter
Vista Health System
01.2024 - Current
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Kept current on industry trends and best practices to continuously improve skills as a collector and adapt strategies accordingly.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Identified and analyzed rejection patterns, partial denials and denials from third parties to improve existing processes.
- Processed payments and applied to customer balances.
