Brionna Bryant
Bownsville,TX
Summary
Experienced in different communication fields and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. Gifted in determining risk levels and communicating effectively with clients and internal personnel demeanor.
Overview
7
7
years of professional experience
Work History
Fraud and Risk Analyst
Bank of America
Harlingen, TX
05.2020 - Current
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
- Analyzed data from multiple sources such as credit card companies, banks, and payment processors for suspicious activity.
Claims Representative
Maximus Federal Services
Brownsville, TX
01.2019 - 05.2020
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
FAFSA Collections Agent
Maximus Federal Services
Brownsville, TX
12.2018 - 01.2019
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Created repayment plans based on account holders' financial status and repayment abilities.
Quality Assurance Specialist
TeleCommunication Systems
Brownsville, TX
04.2018 - 12.2018
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, processes and procedures.
- Coordinated activities with other departments related to product release decisions.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
Call Center Operations Manager
Teleperformance USA
Brownsville, TX
03.2017 - 04.2018
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer feedback surveys and implemented changes accordingly.
- Monitored systems for accuracy of data entry into the database system.
- Oversaw daily activities including staffing, scheduling, monitoring workloads.
Education
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville, TX04-2024
High School Diploma -
South Texas Leadership Center
Brownsville, TX10-2016
Skills
- Trained in Excel, Power Point, Microsoft software's
- Fraud Detection
- Account Information Review
- Maintenance Oversight
- Program Planning
- Regulatory Compliance
- Relationship Building
Languages
Spanish
Full Professional
Timeline
Fraud and Risk Analyst
Bank of America
05.2020 - Current
Claims Representative
Maximus Federal Services
01.2019 - 05.2020
FAFSA Collections Agent
Maximus Federal Services
12.2018 - 01.2019
Quality Assurance Specialist
TeleCommunication Systems
04.2018 - 12.2018
Call Center Operations Manager
Teleperformance USA
03.2017 - 04.2018
Associate of Arts - Criminal Justice
Texas Southmost College
High School Diploma -
South Texas Leadership Center
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