Juan Rodriguez
Haince City,FL
Summary
Dedicated Area Manager with over 10 years of experience driving the teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies. Certified in inclusive leadership, Management and Project management Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Carrier
USPS
Haines City, FL
12.2023 - Current
- Performed regular inspections of trucks and trailers to ensure compliance with safety regulations.
- Followed company regulations for safe driving practices on highways and local roads.
- Ensured that all safety protocols were followed while operating heavy machinery.
- Coordinated with dispatchers regarding routes and traffic conditions.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Professional Home Inspector
jc home inpector
Haince City, FL
01.2016 - Current
- Highlighted critical issues with descriptions and photographs in detailed home inspection reports.
- Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
- Networked with local realtors, mortgage representatives and others involved in home buying and selling to maintain consistent business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Team Lead
Amazon
Davenport, FL
09.2023 - 12.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
Area Manager of Operations
Walmart.com
Davenport, FL
05.2017 - 04.2023
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Trained employees to enable adherence to common standards and procedures.
- Controlled hours vs production, eliminated waste, reduced overhead costs and developed operating plan for daily operational plan.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Provided leadership to 120 employees through coaching, feedback and performance management.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Managed scheduling for 120 employees to optimize productivity.
Shipping Manager
James Austin company
DeLand, FL
01.2011 - 05.2017
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Created and enforced policies and procedures for entire logistics team.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Education
High School Diploma -
Santicima Trininda
Puerto Rico06.2011
Some College (No Degree) - Home Inspector
Internachi
OnlineSkills
- Relationship Building
- Delegating Work
- Deadline Management
- PPE Compliance
- Teamwork and Collaboration
- Layout Planning
- Management Team Building
- Staff Scheduling
- Administrative Management
- Decision Making
- Employee Motivation
- Team Leadership
- Goal Setting
- Staff Development
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Carrier
USPS
12.2023 - Current
Team Lead
Amazon
09.2023 - 12.2024
Area Manager of Operations
Walmart.com
05.2017 - 04.2023
Professional Home Inspector
jc home inpector
01.2016 - Current
Shipping Manager
James Austin company
01.2011 - 05.2017
High School Diploma -
Santicima Trininda
Some College (No Degree) - Home Inspector
Internachi