Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Rodriguez

San Juan,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Spectrum
McAllen, TX
07.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Services Representative

Atento
Pharr, TX
09.2020 - 04.2022
  • Answered inbound calls to assist customers with questions they had regarding their checking and savings accounts.
  • Aided customers in reporting unauthorized transactions on their bank account.
  • Managed and implemented customer account change requests through email communication.

Education

High School Diploma -

PSJA High School
San Juan, TX
05-2012

Skills

  • Call Management
  • Complaint resolution
  • Account updating
  • Inbound and Outbound Calling
  • Product Education
  • Customer Education
  • Account Management

Timeline

Customer Service Representative

Spectrum
07.2022 - Current

Customer Services Representative

Atento
09.2020 - 04.2022

High School Diploma -

PSJA High School
Juan Rodriguez