Juan Rodriguez

Walmart Supercenter, Miami Garden, FL Store #3311

Store Manager

July 2020 - Present

• Lead and develop a team of over 300 associates, fostering a culture of excellence, accountability, and high performance.
• Oversee inventory management valued at over $11 million, ensuring inventory accuracy and efficiency to support sales targets.
• - Drive annual sales exceeding $95 million by analyzing sales data to identify growth opportunities and implementing strategies to mitigate shrinkage.Utilize data analysis to identify root causes of operational issues, implementing permanent solutions for improvement.
• Mentor and develop aspiring leaders into salaried management roles, cultivating talent for future leadership within the store.
• Enforce company policies and uphold high standards of performance and customer service throughout the store.
• Maintain the integrity of the store's values and culture, ensuring alignment with corporate mission and vision.
• Communicate and actively promote corporate initiatives, collaborating with cross-functional teams to achieve organizational goals.
• Ensure compliance with all state and federal regulations at all times, fostering a safe and operationally.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Analyzed financial data to identify areas of improvement.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Assessed operational efficiency of the store's departments.
• Identified opportunities for cost savings through waste reduction initiatives.
• Prepared monthly reports on sales figures, expenses, profits.
• Developed relationships with suppliers to negotiate better prices.
• Trained and mentored associates to teach daily tasks and procedures.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Reviewed customer feedback to make operational improvements and promote satisfaction.

• Assisted in hiring and training new employees.
• Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
• Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
• Ensured compliance with company policies and procedures.
• Provided exceptional customer service to all customers.
• Resolved customer complaints in a timely manner.
• Developed strategies to increase sales and improve efficiency of store processes.
• Maintained accurate records of transactions for financial reporting purposes.
• Organized promotional displays and merchandise shelves according to company standards.
• Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
• Analyzed sales data to identify trends in order to optimize stock levels accordingly.
• Addressed any employee issues or concerns in a timely manner.
• Implemented strategies to reduce shrinkage rates within the store.
• Managed staff scheduling for optimal coverage during peak hours.
• Adhered to safety regulations when operating equipment or handling hazardous materials.
• Created weekly reports detailing sales figures and other pertinent information related to the store's performance .
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Maintained clean and organized facility to prevent accidents, damages and lost items.
• Increased sales by optimizing in-store promotional strategies.
• Created successful plans to maximize profits and reduce loss.
• Analyzed sales data to identify trends and adjust stocking levels accordingly.
• Cleaned shelves, counters and tables to maintain organized store.

• Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
• Developed store policies to ensure compliance with company standards.
• Maintained inventory levels by ordering supplies and tracking sales.
• Monitored daily operations to ensure efficient workflow.
• Ensured safety protocols were followed at all times.
• Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
• Provided feedback on employee performance and implemented corrective measures as needed.
• Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
• Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
• Ensured compliance with local health codes by conducting regular inspections of the premises.
• Participated in strategic planning sessions aimed at increasing market share.
• Coordinated promotional events that increased brand awareness within the community.
• Oversaw daily operations, maintenance, and administration of various properties.
• Minimized waste by employing specific expense-tracking and cost-control strategies.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Monitored staff performance and addressed issues.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Developed and implemented strategic plans to achieve company objectives.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Created reports on sales trends, inventory levels, and financial data.
• Supervised daily operations including scheduling shifts, assigning duties.
• Served as a liaison between staff members and senior management personnel.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.