Juan Rodriguez
High Point,NC
Summary
With a proven track record at Enterprise Mobility, I excel in customer service and active listening, significantly enhancing client satisfaction and loyalty. My expertise in Microsoft Excel and problem resolution, coupled with a knack for reducing waste by optimizing processes, has consistently driven positive outcomes in fast-paced environments, in addition professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Mobility
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
Chemical Mixer
General Formulations
06.2022 - 09.2022
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
- Continuously updated knowledge of relevant regulations, ensuring compliance throughout the entire mixing process.
- Optimized resource allocation through careful scheduling of staff shifts based on workload requirements and availability constraints.
- Improved production efficiency by implementing precise chemical mixing procedures and maintaining accurate records.
- Prepared detailed reports on production metrics, highlighting areas for improvement and potential cost-saving opportunities.
- Developed customized mixing recipes for clients, ensuring product specifications were met while adhering to industry standards.
- Streamlined workflow with effective communication among team members, ensuring smooth operations in a fast-paced environment.
- Increased accuracy of chemical measurements, utilizing advanced equipment and techniques for precise results.
- Reduced waste by optimizing chemical usage and recycling materials when possible.
Manager
Egypt Permanent Makeup
01.2020 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Customer Service Representative
Oreily's Auto Parts
09.2018 - 07.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
North Davidson High School
Lexington, NC08-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Data Analyst
- Microsoft powerpoint
- Microsoft word
Timeline
Customer Service Representative
Enterprise Mobility
12.2022 - Current
Chemical Mixer
General Formulations
06.2022 - 09.2022
Manager
Egypt Permanent Makeup
01.2020 - 01.2022
Customer Service Representative
Oreily's Auto Parts
09.2018 - 07.2019
High School Diploma -
North Davidson High School