JUAN RODRIGUEZ
New Cumberland
Summary
Dynamic leader with extensive experience at Turkey Hill, excelling in operational efficiency and outstanding communication. Spearheaded initiatives that significantly increased revenue and enhanced team performance through strategic planning and employee development. Proficient in inventory management and customer relations, resulting in notable improvements in customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Store Manager
Turkey Hill
08.2011 - Current
- Oversaw inventory management, cash handling, and daily store operations
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Reviewed and approved wage disbursement data in compliance with policies
- Completed point of sale opening and closing procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Store Manager
Corporate Chef Catering And Restaurant
01.2007 - 06.2017
- Authorized timely payroll processing for employees
- Boosted sales and reduced shrinkage by delivering exceptional customer service
- Trained sales team on product details, boosted knowledge of incentives and improved selling tactics
- Balanced daily sales transactions to ensure accuracy
- Reorganized displays to enhance visibility of featured items and current campaigns
- Elevated performance and efficiency by cultivating supportive work settings
- Directed stock control, cash handling, and daily store operations
- Devised store timetables integrating anticipated customer traffic, staff capabilities, and performance criteria
- Enabled effective workforce performance by fostering transparent dialogue
- Ensured optimal product levels and managed inventory controls for merchandise
- Facilitated employee understanding of company policies to drive compliance with freshness and hygiene protocols
- Assisted with hiring, training and mentoring new staff members
- Established foundational team by recruiting, hiring, and guiding initial staff
- Decreased costs while increasing profit through effective negotiations
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Drove initiatives that boosted employee involvement and improved organizational metrics
- Secured advantageous contract terms through effective negotiation, which led to cost reductions
- Interacted well with customers to build connections and nurture relationships
- Monitored employee attendance and punctuality to maintain operational efficiency
- Raised property accuracy and accountability by creating new automated tracking method
Education
High School Diploma -
Rafael Rocca
Puerto Rico05.1985
Skills
- Hourly shift management
- Promotional planning
- Store operations oversight
- Personnel development
- Operational budgeting
- Store displays
- Database management
- Operational efficiency
- Inventory oversight
- Culture development
- Product merchandising
- Root-cause analysis
- Performance reviews
- Talent recruitment
- Mathematical aptitude
- Special events
- Promotions management
- Outstanding communication skills
- Employee training
- Sales coaching
- Bank and safe deposits
- Loss prevention
- Market analysis
- Shift checklists
- Sales expertise
- Process improvements
- Hospitality and accommodation
- Order management
- Employee scheduling
- Program implementation
- Team leadership
- Customer service
- Store merchandising
- Revenue generation
- Sales analysis
- Partnership building
- Customer relations
- Strategic planning
- Retail inventory management
- Supply chain management
- Merchandise planning
- Team motivation
- Loss prevention procedures
- Work Planning and Prioritization
- Budget development
- Verbal and written communication
- Multitasking and organization
- Inventory forecasting
- Customer service management
- Operations management
- Employee supervision and motivation
- Team development
- Relationship building and management
- Accurate money handling
- Budgeting and cost control
- MS office proficient
- Financial operations management
- Supply ordering
- Store opening and closing procedures
- Pricing strategies
- Flexible schedule
- Shift scheduling
- Goals and performance
- Strategic thinker
- Leading staff meetings
- Sales promotions
- Staff management
- Recruitment and hiring
- Sales strategies
- Marketing and promotions
- Delegating work
- Report generation
- Inventory management
- Reliable
- Security system monitoring
- Customer response
- Staff supervision
- Employee terminations
- Operations oversight
- Systems and software expertise
- Problem-solving
- Policies and procedures
- Risk management
- Performance metrics evaluation
- Retail merchandise quality standards
- Leadership development
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Turkey Hill
08.2011 - Current
Store Manager
Corporate Chef Catering And Restaurant
01.2007 - 06.2017
High School Diploma -
Rafael Rocca
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