Juan Rodriguez
Donna,TX
Summary
Dynamic Culinary Professional with extensive experience at Olive Garden, recognized for elevating guest satisfaction through exceptional service and high-quality dish presentation. Skilled in cost control and teamwork, I implemented sustainable kitchen practices and streamlined inventory management, achieving a remarkable record in food safety compliance while fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Culinary Professional
Olive Garden
11.2024 - Current
- Trained new hires on kitchen procedures and protocols, contributing to a cohesive team environment focused on excellence in service delivery.
- Maintained strict adherence to food safety regulations, resulting in an exceptional record of passing health inspections.
- Implemented sustainable practices in the kitchen such as composting food waste, reducing the environmental impact of restaurant operations.
- Elevated guest experience by consistently providing high-quality dishes that met or exceeded expectations.
- Promoted teamwork and collaboration within the kitchen staff leading to improved morale, increased efficiency, and higher quality outcomes.
- Streamlined inventory management processes, ensuring effective cost control and timely replenishment of supplies.
- Increased kitchen efficiency by implementing standardized recipes and portion sizes, leading to reduced food costs and consistent dish quality.
- Coordinated kitchen activities to ensure seamless operations during peak times.
- Collaborated with kitchen staff to maintain efficient workflows, reducing food preparation time and waste.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Service Professional
Olive Garden
06.2023 - Current
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Collaborated with team members to deliver exceptional customer experiences.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
- Streamlined service processes, resulting in improved efficiency and productivity.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Developed strong relationships with clients through exceptional customer service skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Bartender
Olive Garden
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Donna High School
Donna, TXSkills
- Cooking method
- Sanitation practices
- Food presentation
- Allergen awareness
- Sauce making
- Cost control
- Gluten-free cooking
- Vegetable preparation
- Guest interaction
- Kitchen organization
- Food preparation
- Estimating and ordering inventory
- Preparing food
- Food service
- Workstation maintenance
- Waste reduction
- Serving food
- Sanitizing and cleaning
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Culinary Professional
Olive Garden
11.2024 - Current
Service Professional
Olive Garden
06.2023 - Current
Bartender
Olive Garden
08.2020 - Current
Donna High School
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