Juan Rodriguez
Henderson,NV
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Topgolf
02.2025 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
The Culinary Institute of America
09.2022 - 01.2025
- Tailored guest menu for a memorable experience while effectively multitasking in a fast-paced restaurant with an occupancy of up to 180 guests
- Assisting an average of 12-15 tables and 30-50 guests per night, I provided exceptional customer service by paying attention to detail and answering any questions about the CIA Copia with great knowledge and enthusiasm
- Demonstrated knowledge of the daily changing menu items, specials, and ingredients to upsell food and wine
Event Manager
Elaine Bell Catering
07.2021 - 01.2025
- Supervised and managed a team of 40 event staff members to ensure smooth operation and execution of events up to 400 people
- Provided leadership and guidance throughout the entire lifecycle of an event from conception through completion.
Guest Experience Representative
Stanley Ranch Resort and Spa
02.2022 - 09.2022
- Greeted guests with a warm and friendly demeanor, provided exceptional service and ensured an at-home experience for guests at a five-star resort with 135 VIP rooms
- Enriched guest experiences by studying their interests and ensuring a smooth stay at the resort
Guest Experience Representative
Auberge Du Soleil
09.2019 - 06.2020
- Worked along side 15 employees to ensure guests satisfaction at a five-star resort with 50 VIP rooms
- Provided accurate information regarding product features and benefits to guests.
Education
High School Diploma -
Napa Valley College
Napa, CA06-2017
Skills
- Strong work ethic
- Hospitality service expertise
- Menu memorization
- Time Management
- Attention to Detail
- Upselling techniques
- Leadership
- Multitasking and organization
- Bilingual
- High volume dining
- Table bussing
- Bilingual
Certification
- TAM Card Nevada
- SNHD Food Handler Safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Topgolf
02.2025 - Current
Server
The Culinary Institute of America
09.2022 - 01.2025
Guest Experience Representative
Stanley Ranch Resort and Spa
02.2022 - 09.2022
Event Manager
Elaine Bell Catering
07.2021 - 01.2025
Guest Experience Representative
Auberge Du Soleil
09.2019 - 06.2020
High School Diploma -
Napa Valley College
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