JUAN ROJAS
Lake villa,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team as well as individual goals.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
03.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Set and achieved goals for professional development and advancement.
PATIENT CONSULTANT/ OFFICE MANAGER
Optimize Chiropractic
11.2018 - 03.2022
- Face to face patient experience
- Keep records of assigned cases, and prepare required reports
- Interview and investigate applicants for public assistance to gather information pertinent to their applications
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Monitor the payments of benefits throughout the duration of a claim
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Cook Shift Leader
SERVER/COOK, Panda Express
02.2017 - 10.2021
- Accept payment from customers, and make change as necessary
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Perform personnel activities such as supervising and training employees
- Plan, prepare, and deliver meals to individuals with special dietary needs.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Mentored kitchen staff to prepare each for demanding roles.
- Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
- Determined purchasing specifications and budgetary allotments for all menu items.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Maintained well-organized mise en place to keep work consistent.
Sales Representative
Verizon Wireless
12.2015 - 01.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
High School Diploma -
WARREN TOWNSHIP
05.2015
Skills
- Adaptive and Creative
- Safe Food Handling Practices
- POS System Operations
- Cash Register Operation
- Sales Expertise
- Solid Problem Solver
- Suggestive Selling
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
03.2022 - Current
PATIENT CONSULTANT/ OFFICE MANAGER
Optimize Chiropractic
11.2018 - 03.2022
Cook Shift Leader
SERVER/COOK, Panda Express
02.2017 - 10.2021
Sales Representative
Verizon Wireless
12.2015 - 01.2017
High School Diploma -
WARREN TOWNSHIP
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