Juan Rojas
Harrison,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly Experienced Field Service Technician with 20+years background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
12
12
years of professional experience
Work History
Lead Field Service Technician
Herbs Factory Authorized Service
01.2004 - 01.2012
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
Lead Field Service Engineer
Six Avenue Electronics
04.2007 - 12.2011
- Scheduled over 50 service calls according to customer location and urgency of need.
- Facilitated communication between office personnel, subcontractors and customers.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
Team Lead
Best Buy Service Center 615
03.2005 - 04.2007
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Owner/General Manager of Operations
Five Star Appliances
01.2000 - 03.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Build New Business from start up sales in excess of $500,000.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Education
Associate of Applied Science - HVAC Technical Degree
New York City Technician College
Brooklyn05.1997
EPA Certified Type 1 Technician - HVAC Refrigeration Technician
New York City Technical College
Brooklyn, NY03.1997
Skills
- Interpreting Technical Documentation
- Technical Review
- Team Supervision
- Customer Consulting
- Safety Standards
- Route Planning
- Workflow Management
- Highly Skilled HVAC technician offering 20 years of Diverse all brand appliances experiences
Timeline
Lead Field Service Engineer
Six Avenue Electronics
04.2007 - 12.2011
Team Lead
Best Buy Service Center 615
03.2005 - 04.2007
Lead Field Service Technician
Herbs Factory Authorized Service
01.2004 - 01.2012
Owner/General Manager of Operations
Five Star Appliances
01.2000 - 03.2005
Associate of Applied Science - HVAC Technical Degree
New York City Technician College
EPA Certified Type 1 Technician - HVAC Refrigeration Technician
New York City Technical College
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