JUAN ROJAS
Customer Service
Lake villa,IL
Summary
Communicative candidate successful at developing positive relationships with colleagues and customers. Approaches each situation with alertness, compassion and concern. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Barista Shift Supervisor/Barista Trainer
Starbucks
03.2022 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Set and achieved goals for professional development and advancement.
Kitchen Staff Member
Mission BBQ
10.2021 - 05.2022
- Demonstrated versatility in culinary skills by preparing a wide range of dishes across multiple cuisine types.
- Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Proactively identified areas for improvement within the kitchen environment and implemented changes to enhance overall staff performance and satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
- Transported food items from storage areas to kitchen for prepping.
Kitchen Staff Member/Cook Supervisor
Panda Express Restaurant Group
08.2017 - 10.2021
- Accept payment from customers, and make change as necessary
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Perform personnel activities such as supervising and training employees
- Plan, prepare, and deliver meals to individuals with special dietary needs.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Mentored kitchen staff to prepare each for demanding roles.
- Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
- Determined purchasing specifications and budgetary allotments for all menu items.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Maintained well-organized mise en place to keep work consistent.
Housekeeping Associate
Midtown Athletic Club
06.2021 - 09.2021
- Assisted with inventory management for supplies and linens, ensuring sufficient stock levels at all times.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Provided exceptional customer service by addressing guest concerns promptly and professionally.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
Bar Manager
Caliber Gun Range
08.2019 - 11.2019
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Followed strict recipes and drink measurements to minimize product used.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
Patient Consultant/Front Desk Receptionist
Optimize Chiropractic
11.2018 - 08.2019
- Face to face patient experience
- Keep records of assigned cases, and prepare required reports
- Interview and investigate applicants for public assistance to gather information pertinent to their applications
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Monitor the payments of benefits throughout the duration of a claim
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Seasonal Golf Caddie
Conway Farms Golf Club
05.2013 - 10.2017
- Carried two bags of clubs for full 18-hole rounds of golf.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with patrons, team members and supervisors.
- Issued tickets to customers and collected payment and fees for desired services.
- Reduced golfer stress levels by managing on-course logistics and effectively navigating potential issues.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Increased golfer success rates through regular equipment maintenance checks and adjustments as needed.
- Demonstrated adaptability in working with varying player skill levels, from beginners to advanced professionals.
Auto Parts Delivery Driver
Gurnee Volkswagen
09.2016 - 05.2017
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Protected people and equipment from hazardous materials by using correct procedures.
- Provided training support for new hires joining the Auto Parts Delivery Driver team.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
Sales Representative
Verizon Wireless
12.2015 - 04.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
High School Diploma -
WARREN TOWNSHIP
Gurnee, IL05.2015
Skills
- Adaptive and Creative
- Solid Problem Solver
- Suggestive Selling
- Spanish Interpreting
- Kitchen Staff Supervision
- Microsoft Excel
- Process Monitoring and Improvement
- Team Collaboration
- Adaptability to Change
Certification
FOOD SAFETY MANAGER CERTIFICATION
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor/Barista Trainer
Starbucks
03.2022 - 01.2024
Kitchen Staff Member
Mission BBQ
10.2021 - 05.2022
Housekeeping Associate
Midtown Athletic Club
06.2021 - 09.2021
Bar Manager
Caliber Gun Range
08.2019 - 11.2019
Patient Consultant/Front Desk Receptionist
Optimize Chiropractic
11.2018 - 08.2019
Kitchen Staff Member/Cook Supervisor
Panda Express Restaurant Group
08.2017 - 10.2021
Auto Parts Delivery Driver
Gurnee Volkswagen
09.2016 - 05.2017
Sales Representative
Verizon Wireless
12.2015 - 04.2016
Seasonal Golf Caddie
Conway Farms Golf Club
05.2013 - 10.2017
High School Diploma -
WARREN TOWNSHIP