Juan Rojas Hernandez
Santa Barbara,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
Work History
Grocery Manager/ Assistant Store Manager
Sprouts Farmers Market Inc, Grocery
Goleta, CA
02.2023 - 02.2025
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Resolved customer complaints in a courteous and professional manner.
- Conducted weekly meetings with staff members to discuss performance goals.
- Ensured compliance with all health, safety, and sanitation regulations.
- Provided feedback on employee performance reviews during annual evaluations.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Oversaw daily operations of the store including opening and closing procedures.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Assisted customers with product selection when needed or requested.
- Ordered supplies as needed while staying within budget parameters.
- Inspected equipment regularly to ensure proper functioning of refrigeration units.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
Assistant Store Manager
Smart & Final Extra
Santa Barbara, CA
05.2015 - 11.2022
- ordering and maintaining inventory control measures to manage and replenish stock and meet customer demand.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed inventory audits to identify losses and project demand.
- Directed and led employees, supervising tasks to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Produced thorough, accurate and timely reports of project activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- help and maintain departments clean and organize
- assist departments to achieve their tasks on a daily basis
- create schedule and secure coverage throughout the day on every section of the company
- finalize resets cleaning as need it
- keep the floor clear and clean to achieve safe environment from accidents for customers and employees at all times
- take customers complaints and any incident reports and apply our company standards procedures at the moment and follow through on any updates
Grocery Manager
The Fresh Market
Santa Barbara, CA
10.2013 - 05.2015
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Night Shift Manager
Ralphs Grocery
Santa Barbara, CA
02.2009 - 09.2013
- Reviewed register count and bank deposits for proper amounts of currency.
- Reviewed schedules to keep stores under leadership properly staffed.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
- Assigned tasks based on operational needs and individual strengths.
- Organized new stock for floor placement.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Communicated with management via email or phone message to report issues needing attention.
- Responded promptly to guest requests to achieve customer satisfaction.
- Promoted teamwork and quality service through communication and coordination with other departments.
- orders and receiving
Dairy Manager
Vons Grocery Store
Santa Barbara, CA
02.2006 - 02.2009
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
- Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.
- Coordinated position requirements, schedules and production team processes.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
- create orders to replenish shelves for customer needs
- Receive and deal with vendors and inspect deliveries to avoid out of date dairy product
- keep dairy product inside the cooler to keep shrink low and meet the weekly goal
Sales Floor Associate
Supply Sergeant
Santa Barbara, CA
04.1999 - 02.2006
- Itemized and totaled customer merchandise selection at checkout counter with cash register.
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Developed knowledge about products and sales items to answer customer questions.
- Provided information to customers concerning sales, promotions and store policies.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
High School Diploma -
San Marcos High School
San Marcos, CA05.2002
Skills
- customer service
- Product and Service Knowledge
- Technical Proficiency
- Staff Training
- Administration and Reporting
- Onboarding and Orientation
- Team Building
- Employee Coaching and Motivation
- Documentation and Reporting
- Revenue Forecasting
- Project Planning
- Scheduling and Coordinating
- Complex Problem Solving
- Budget Management
- Team Leadership
- Problem Resolution
- Time Management
- ordering and receiving
- Improvise to accomplish an assignment
- Retail Operations Management
- Orientating and Training
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Professional
Additional Information
- I'm a soccer coach for my community helping low income families, coaching kids ages from 5 years old to 14 years old, maintaining them active and healthy show them a better way of life by participating in a sport which they will grow doing something that will benefit them in their lives specially the youth keeping them drug free, away from the wrong path and led them to a better way, where they can become professionals in the near future and have a career and keep them mentally healthy due to so much violence and suicides due to bullying, depression, anxiety, domestic violence, I'm trying to help to minimize this issues that it's bleeding our country, kids our the future and we want and need the best for them because the future belongs to all of our kids and youth.
Timeline
Grocery Manager/ Assistant Store Manager
Sprouts Farmers Market Inc, Grocery
02.2023 - 02.2025
Assistant Store Manager
Smart & Final Extra
05.2015 - 11.2022
Grocery Manager
The Fresh Market
10.2013 - 05.2015
Night Shift Manager
Ralphs Grocery
02.2009 - 09.2013
Dairy Manager
Vons Grocery Store
02.2006 - 02.2009
Sales Floor Associate
Supply Sergeant
04.1999 - 02.2006
High School Diploma -
San Marcos High School
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