Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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JUAN ROMAN

Salisbury Mills,NY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

22
22
years of professional experience

Work History

Sr. Property Manager Condos/ Coops

Argo Real Estate
08.2023 - Current
  • Luxury class- A and B type buildings
  • Staff of 2 assistant managers, 6 superintendents, 10 concierge, 15 porters.
  • Oversee amenities such as pools, gyms, storage lockers, bicycle storage and parking garages.
  • Work together with security company to assure the safety of the shareholders.
  • Actively working on local law 11, 31, 87, 97 and 152.
  • Investigated and resolved any tenant complaints.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Maintained building systems by working with maintenance services and supervised repairs.
  • Administered operations to handle needs of more than 1500 tenants across 800 property units.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.

General Manager- Mitchell Lama Coops

Metro Management Realty
09.2022 - 08.2023
  • Responsible for overseeing 1600 units, a team of two leasing agents, one property manager, one operations manager, one legal agent, one receptionist, one sales agent, one administrative assistant and 105 maintenance staff which included porters, superintendents, and assistant superintendents
  • Prepared reports for ownership and other stakeholders
  • Renovate units through capital improvement projects which includes facade work, new roofs, exterior brick pointing, renovation of elevators, new camera system, electrical upgrades, etc
  • Negotiate contracts with different vendors and contractors and assist Operations Manager in doing so
  • Assist in monthly Board of Directors meetings and prepare monthly reports for them
  • Assure compliance with all municipal, state and federal regulatory agencies

General Manager

WAVECREST MANAGEMENT
12.2016 - 07.2022
  • Spearhead the management and administration of the first largest RAD conversion in the USA
  • Responsible for overseeing 1395 units, a team of eight leasing agents, two property managers, one HR manager, one legal agent and 52 maintenance staff which included porters, superintendents and assistant superintendents
  • Prepared reports for ownership, NYCHA and other stakeholders
  • Renovate units through the RAD program which converted units from Section 9 to Section 8
  • Hired and supervised office and maintenance staff
  • Negotiate contracts with different vendors and contractors
  • Assist the Tenant’s Association Board with community events and engagement promoting diversity and inclusion
  • Assisted in conducting resident meetings, assessments, and outreach to inform residents about RAD
  • Assisted FEMA during the conversation and new installation of flood gates throughout the complex
  • Support the leasing team during Section 8 recertification

Building Superintendent

Bronstein Properties
01.2002 - 05.2018
  • Inspected grounds and facilities to identify necessary repairs.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Managed operations, maintenance and improvement of properties.
  • Supervised facility crew and general maintenance schedules.
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Prepared maintenance budgets and outlined expenditures for building upkeep.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Coordinated appointments to show marketed properties.

Property Manager

WAVECREST MANAGEMENT TEAM, LTD
10.2011 - 12.2016
  • Plan, develop, and implement procedures that will ensure all HUD and other regulatory requirements pertaining to the operation and occupancy of the buildings are satisfied
  • Monitor the operations and budgets of the properties, overseeing property management staff, to ensure the long-term affordability and viability of the properties
  • Responsible for the marketing, leasing, occupancy, receivables (rental income), maintenance, capital improvements and HUD/LIHTC compliance
  • Generate revenue for the properties, supervise all staff, handling resident relations, properties’ appearance, as well as maintain accurate records
  • Establish and monitor budgets and ensure the financial and operational efficiency of the assigned portfolio
  • Maintain maximum income limits, rent limits and utility allowances; coordinate annual rent adjustments within the portfolio
  • Attend all audits and inspections; prepare timely responses and ensure monthly, quarterly and annual reporting is timely and accurate
  • Coordinate routine site inspections to ensure properties are within the company standards and performing according to plan
  • Strategize and oversee vacant apartment construction and capital improvement projects
  • Maintain active working relationships with regulatory agencies and financial stakeholders
  • Assist with special projects or activities, including due diligence and property acquisition/disposition
  • Serve on or participate in company-sponsored or sanctioned committees, organizations, functions, etc.

Property Manager

BRONSTEIN PROPERTIES, LLC
03.2004 - 05.2011
  • Managed the day-to-day operations of a portfolio of residential properties (1000+ units) located throughout NYC while focusing on exceptional tenant relations
  • Daily supervision of all building personnel and ensured that tenant’s complaints were addressed on a timely basis
  • Complied with all municipal, state, and federal regulatory agencies- DHCR, Boiler C/O, elevator inspection, MDRs, fuel permits PBS, HPD, DOB, ECB, etc
  • Monitored all maintenance and repair work, including obtaining quotes from vendors, scheduling and coordinating work, and reviewing work after completion
  • Recommended changes in operating strategies in accordance with performance and/or market indicators
  • Ensured the timely maintenance of all building operations and systems so they operated efficiently as designed
  • Obtained cost estimates and bids from contractors and service companies and ensured that suppliers/service providers met their contractual obligations (i.e
  • Landscaping, snow removal, pest control, etc.)
  • Coordinated the removal of all building violations, including HPD, DOB, FDNY, and ECB
  • Authorized work, maintained scheduling and monitoring contractors via purchase/change/work orders
  • Assisted in performance management of staff including performance reviews and disciplinary action

Education

High school Diploma -

West Manhattan Outreach
New York, NY

Skills

  • Computer: Proficient in
  • MS Word, Excel, Access, PowerPoint, MRI, Yardi, ADP Workforce and BJ Murray
  • REAC Inspections
  • MOR review audits
  • HDC inspections
  • Monthly budget reports
  • Bid Proposals
  • Property Management
  • Customer Experience
  • Tenant Improvements
  • Building and Grounds Maintenance

Languages

  • Fluent in English and Spanish

    • Languages

    Spanish
    Native or Bilingual

    Timeline

    Sr. Property Manager Condos/ Coops

    Argo Real Estate
    08.2023 - Current

    General Manager- Mitchell Lama Coops

    Metro Management Realty
    09.2022 - 08.2023

    General Manager

    WAVECREST MANAGEMENT
    12.2016 - 07.2022

    Property Manager

    WAVECREST MANAGEMENT TEAM, LTD
    10.2011 - 12.2016

    Property Manager

    BRONSTEIN PROPERTIES, LLC
    03.2004 - 05.2011

    Building Superintendent

    Bronstein Properties
    01.2002 - 05.2018

    High school Diploma -

    West Manhattan Outreach

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