Juan Rosa
Atlanta,GA
Summary
I am a highly motivated and results-oriented professional actively seeking a challenging position in account management support, account coordinator, sales support, or customer service within an innovative company. With extensive experience in customer service and sales, coupled with a strong work ethic and bilingual skills, I am confident in my ability to excel in any role. I am eagerly looking forward to joining an innovative organization where I can not only excel and help the company achieve its goals but also advance my career with the company.
Overview
18
18
years of professional experience
Work History
Advance Product Sales Support Coordinator III
Comcast Business Central Division
06.2013 - 05.2021
- Served as primary interface with customer’s IT/technical personnel throughout the sales and equipment installation process.
- Reviewed contract documents, create trouble tickets for system software errors, and validated services with customers to ensure accuracy.
- Identified and completed Advance Voice and Internet fiber orders in SalesForce CRM and Comcast billing software systems.
- Interacted with the sales team, operations, engineering, and other functional departments to ensure appropriate order flow and resolved any order issues utilizing quick problem-solving skills.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products, and delivering sales support.
- Navigated multiple software systems such as SalesForce, CSR billing system, WorkBench, and WebTop in order to build, track, and monitor advance sale orders
- Provided ongoing bilingual customer services to Spanish customers in the Central Division region.
- Met scorecard productivity/quality metrics working remotely and in-office.
Business Sales Support Coordinator
Comcast Business Central Division
08.2011 - 05.2013
- Scheduled and executed data-entry orders for new and existing small business customers in the Central-Division market
- Reviewed contracts with customers over the phone for accuracy and validated services to ensure a smooth installation experience.
- Worked across multiple software applications to deliver services, create trouble tickets, and resolve technical/procedural issues
- Consistently exceeded monthly install quota in Comcast Central-Division Market.
- Provided ongoing bilingual customer service for Hispanic business customers during scheduling.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
Business Account Executive Outside Sales/Inside Sales
Comcast Business Services
07.2008 - 07.2011
- Sold Comcast Commercial High-Speed Internet, Commercial Video, and Business Class Digital Voice services to small and mid-sized businesses in Southern Division territory.
- Provided inbound/outbound customer service and sales support to Spanish customers in Atlanta and Central Division Market.
- Educated prospects about Comcast products and services as business networking solutions.
- Met with potential clients to increase understanding of Comcast products, pricing models, and competitive advantages.
- Established and organized daily sales initiatives and reported all sales and service activities.
- Utilized consultative selling approach to emphasize customer needs and offer solutions.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Established close relationships with new small business prospects.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Participated in monthly training on latest technology trends and products in industry.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
Transportation Sales Broker
CH Robinson World Wide
02.2007 - 02.2008
- Booked transportation modes such as Tractor-Trailer, LTL, and Refrigerator-Trailer for CH Robinson customer base using Inbound/Outbound sales approach.
- Used computer and analytical skills to operate efficiently and meet monthly sales quota.
- Worked independently and as part of a team.
- Maintained control of customers' freight and booked truckloads/LTL freight with carriers.
- Handled shipment claims, and multitasking under pressure.
- Generated new business via inbound/outbound phone calls and tracked monthly productivity reports.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Utilized CH Robinson ERP system to monitor customer's freight and book truckloads/LTL freight with truck carriers across the nation.
Customer Service and Sales Representative
Alltech Communications
01.2005 - 09.2005
- Provided customer service for Hispanic customers at every AllTech cell phone store.
- Utilized marketing skills to increase sales and cell phone activations with various carriers, such as T-Mobile, Cingular, Alltel, and Southern Link.
- Developed and maintained client relationships, resulting in increased customer satisfaction and boosted cell phone sales with Hispanic customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic, and increase customer loyalty.
Student Mentor
Latino Outreach Georgia Southern University
08.2004 - 03.2005
- Mentored high school students in 10th grade World History class.
- Enhanced communication skills for non-English speaking students.
- Improved academic performance of students with learning disabilities.
- Translated documents for international students.
- Radio DJ for the Latino Outreach 91.9 FM
- Hosted radio show 'Onda Latina' for Hispanic community in Statesboro, GA.
- Promoted Georgia Southern University events through radio advertising.
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Developed academic action plans by evaluating students learning styles, deficiencies and goals.
- Acquired valuable experience in broadcasting industry.
Tele-service Representative
AMERICALL GROUP INC
09.2003 - 04.2004
- Provided inbound-outbound customer service calls for CitiBank Consolidation Loans.
- Advised and assisted existing and potential CitiBank customers about student loan consolidation program.
- Quoted loan options and facilitated application process over the phone.
- Ensured exceptional customer experience and satisfaction.
- Delivered single-call resolutions and maintained customer satisfaction through quality servicing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to the correct individuals.
- Recorded and updated customer information in online systems.
Education
Bachelor of Arts - Spanish Literature, Business Administration
Georgia Southern University
Statesboro, GA12.2006
Associate of Arts - General Studies
Jefferson College
Hillsboro, MO07.2004
Skills
- Bilingual in Spanish and English
- Proficient in multitasking and using various computer software
- SalesForce
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- 3PL (Third Party Logistics)
- SharePoint
- Business Administration
- Billing
- Business Management Software
Additional Information
- Personal Available in July, 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Advance Product Sales Support Coordinator III
Comcast Business Central Division
06.2013 - 05.2021
Business Sales Support Coordinator
Comcast Business Central Division
08.2011 - 05.2013
Business Account Executive Outside Sales/Inside Sales
Comcast Business Services
07.2008 - 07.2011
Transportation Sales Broker
CH Robinson World Wide
02.2007 - 02.2008
Customer Service and Sales Representative
Alltech Communications
01.2005 - 09.2005
Student Mentor
Latino Outreach Georgia Southern University
08.2004 - 03.2005
Tele-service Representative
AMERICALL GROUP INC
09.2003 - 04.2004
Bachelor of Arts - Spanish Literature, Business Administration
Georgia Southern University
Associate of Arts - General Studies
Jefferson College
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