JUAN ROSADO
Bronx
Summary
Fluent in Spanish and skilled manager in supervising with over five years of experience in managing staff. Academic experience in Business management and four years of experience as a CPI Instructor. Administrative background for over 2 years. Efficient problem-solver, team player, and dependable. Skilled in responding to emergency situations, providing crisis interventions, and managing fire drills. Exercises sound judgment during crisis and emergency situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Coordinator
Bronxworks
09.2020 - 01.2025
- Oversee Security Department of 35 staff members including 10 Supervisors
- Oversee multiple Shelter locations and sites
- Manage 144 CCTV Cameras across multiple facilities
- Maintained team compliance with professionalism guidelines and security team standards
- Conduct Monthly CPI classes/training for all programs and conduct NARCAN opioid overdose prevention trainings for both staff/clients
- Hold routine and surprise drills to help keep security team members practice response plans
- Sustain safe environment for staff, clients, and visitors
- Develop work schedules and adjust as required
- Process and finalize entire Department payroll utilizing ADP Workforce Software
- Maintain ongoing open communication with Operations and Social Service Department
- Utilize DHS CARES system to update and report client incidents
Manager
Neighborhood Association of Intercultural Affairs, NAICA
05.2018 - 09.2020
- Responsible for monitoring the Security/Residential Operations for NAICA
- Developed and implemented preventative measures against accidents, thefts and other risks
- Inspected posts and met with subordinates to outline tasks and responsibilities
- Secured premises and personnel by patrolling property and monitoring surveillance cameras
- Trained new security officers on safety protocols and company standards
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions
- Conducted fire drill schedules for facilities
- Maintain ongoing communication with five (5) other Departmental Supervisors concerning Social Service and/or Operations issues
- Participated in quarterly meetings with neighborhood organizations (44 Precinct, DHS and District Attorney)
- Organized and maintained payroll for all staff members
- Conducted structured interviews
- Utilized DHS CARES System, reporting to DHS SIU and ensuring all credentials are updated
Administrative Clerk
Weill Cornell Medical Center
03.2008 - 05.2010
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Business Management -
Hostos Community College
Bronx, NY05.2024
Skills
- Staff Management
- Training & Development
- Emergency Response
- Problem Solving
- De-escalation
- Conflict Resolution
- Computer Proficiency
- Report Writing
- Customer Service
- Time sheet recording
- Facilitating meetings/trainings
- Fire Drill Supervisor and Lead
- Collaboration & Leadership skills
- Physical security
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Database entry
- Customer follow-up
- Team collaboration
- Documentation and recordkeeping
- Calendar coordination
- Database administration
- Scheduling appointments
- Scheduling and calendar management
- Meeting coordination
- Client communication
- Flexible and adaptable
Certification
- Security License, F-02 & F-80
- Opioid Overdose Certified Champion Trainer
- Crisis Prevention Intervention (CPI) Instructor
- CPR Certified
- Mental Health First Aide
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Coordinator
Bronxworks
09.2020 - 01.2025
Manager
Neighborhood Association of Intercultural Affairs, NAICA
05.2018 - 09.2020
Administrative Clerk
Weill Cornell Medical Center
03.2008 - 05.2010
Business Management -
Hostos Community College
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