Juan Rosales
Fairfield,OH
Summary
Proven track record in enhancing customer satisfaction and sales performance, notably at Verizon Wireless. Skilled in POS system operations and conflict resolution, I excel in fast-paced retail environments. Achieved top health inspection scores and significantly contributed to revenue growth through exceptional service and sales goal attainment.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Verizon Wireless
09.2023 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Senior Food Service Worker
Chick Fill A
01.2022 - 07.2023
- Assisted chefs in preparing high-quality meals for large events and catering functions, contributing to increased revenue generation.
- Enhanced customer satisfaction by providing efficient food service and maintaining a clean dining environment.
- Improved employee morale through open communication channels, creating a positive work atmosphere within the team.
- Facilitated clear communication between front-of-house back-of-house staff, ensuring seamless coordination during high-volume times.
- Upheld strict quality control measures by consistently monitoring food preparation methods and presentation standards, leading to enhanced customer satisfaction.
- Maintained high standards of cleanliness and sanitation, consistently passing health inspections with top marks.
Food Service Worker
La Rosas
11.2020 - 09.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Associate of Accounting - Accounting
University of Cincinnati Clermont College
Batavia, OH12.2026
High School Diploma -
Fairfield High School
Fairfield, OH05.2021
Skills
- Customer Service
- Retail Sales
- Store Opening and Closing
- Money Handling
- Phone Etiquette
- POS system operations
- Conflict Resolution
- Product Merchandising
- Sales Goals Attainment
Timeline
Retail Sales Associate
Verizon Wireless
09.2023 - 09.2024
Senior Food Service Worker
Chick Fill A
01.2022 - 07.2023
Food Service Worker
La Rosas
11.2020 - 09.2021
Associate of Accounting - Accounting
University of Cincinnati Clermont College
High School Diploma -
Fairfield High School