Juan Rubalcaba
Kapolei,HI
Summary
Seasoned business leader and skilled painter from Matador Painting, adept in operations management and customer relations. Demonstrates exceptional project estimating and relationship building, ensuring client satisfaction and repeat business. Achieved significant efficiency improvements, fostering a culture of excellence and collaboration. Balances strong decision-making with empathetic client service, driving success and loyalty. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
Work History
Owner
Matador Painting
01.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Instructor
Honolulu Community College
01.2008 - 12.2009
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Painter, Maintenance
Kalaeloa Rental Homes
01.2005 - 07.2010
- Applied exterior caulking to building joints and seams.
- Performed thorough surface preparation, guaranteeing long-lasting results for clients.
- Conducted regular inspections of completed work, ensuring adherence to high-quality standards.
- Maintained a clean and organized work environment, minimizing disruptions to surrounding areas.
- Collaborated with other professionals to complete multi-faceted projects on time and budget.
- Performed smoothing and finishing work on walls, trim and cabinetry.
- Taped around windows and fixtures prior to painting walls.
- Valued for being extremely detail oriented.
- Mentored junior team members, fostering their professional growth and improving overall team performance.
- Developed expertise in various types of paints and coatings, allowing for tailored solutions based on client needs.
- Utilized advanced equipment for precise paint application, elevating the overall quality of finished projects.
- Continuously expanded knowledge through ongoing training courses and certifications in the painting industry.
- Consistently met safety standards by adhering to industry best practices and regulations.
- Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings.
- Increased customer satisfaction through effective communication and timely project completion.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Reduced maintenance costs for clients with efficient use of resources and materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Calculated amount of paint and other materials needed for each job accurately.
- Worked holidays and weekends depending on shifting needs of project.
- Taped off areas to prevent overspray and other accidents.
- Repaired drywall and plaster prior to painting.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Removed wallpaper and sanded surfaces to prepare for paint application.
Painter, Maintenance
Dzs/baker Navy Housing Maintenance
09.2001 - 01.2005
- Primed and sealed surfaces to best support paint coats.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Followed safety procedures and properly used protective gear while painting.
- Interacted with clients to report progress and verify timetable for completed work.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Taped off areas to prevent overspray and other accidents.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Increased customer satisfaction through effective communication and timely project completion.
- Continuously expanded knowledge through ongoing training courses and certifications in the painting industry.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waiter's Assistant
Nicks Fish Market
02.1998 - 03.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
Education
Associate of Arts - LBART
Leeward Community College
Pearl City, HI01.1999
High School Diploma -
Waianae High School
Waianae, HI06.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Operations Management
- Project estimating
- Negotiation
- Sales Leadership
- Customer Service
- Decision-Making
Languages
Spanish
Limited Working
Timeline
Instructor
Honolulu Community College
01.2008 - 12.2009
Owner
Matador Painting
01.2007 - Current
Painter, Maintenance
Kalaeloa Rental Homes
01.2005 - 07.2010
Painter, Maintenance
Dzs/baker Navy Housing Maintenance
09.2001 - 01.2005
Waiter's Assistant
Nicks Fish Market
02.1998 - 03.2020
Associate of Arts - LBART
Leeward Community College
High School Diploma -
Waianae High School