JUAN RUBIO
Buellton
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Customer Support & Operations Manager
JM Precision Pressure Washing
01.2021 - Current
- Responded to customer inquiries via phone, text, and digital messaging.
- Managed QuickBooks invoicing, payments, and financial logs.
- Maintained CRM records to ensure accurate customer tracking and follow-up.
- Scheduled services and coordinated field operations to optimize workflow.
Property Manager / Administrative Coordinator
Wolfe & Associates
01.2017 - Current
- Managed tenant communication.
- Coordinated vendor communication.
- Coordinated property repairs and maintenance requests with vendors and staff.
- Maintained organized office systems and customer support workflows.
Deputy Director / Operations Manager
Managed Career Solutions
01.2013 - 01.2025
- Provided customer and client support across phone, email, and case management tools.
- Managed administrative workflows, documentation accuracy, and digital record systems.
- Oversaw payroll documentation, HR onboarding, and personnel file management.
- Supported budgeting, reporting, scheduling, and communication across departments.
- Trained staff in communication standards, customer service, and documentation accuracy.
- Maintained confidentiality and handled sensitive information with care.
- Monitored compliance with organizational policies and procedures to ensure operational integrity.
- Implemented performance evaluation systems to track employee progress and support professional growth.
- Conducted risk assessments to identify potential challenges and develop mitigation strategies.
- Managed operational workflows to enhance efficiency and streamline processes across departments.
- Led team meetings to discuss project updates, align goals, and foster a collaborative work culture.
Mission Services Supervisor / Administrative Lead
Goodwill Industries
01.2019 - 01.2022
- Coordinated schedules, activities, and outreach efforts.
- Supervised a team of mission services staff, providing guidance and support to enhance service delivery.
- Coordinated training sessions for new employees, focusing on operational procedures and service standards.
- Managed client case files, ensuring accurate documentation and compliance with organizational policies.
Education
Associate Degree - Criminal Justice
Santa Barbara Business College
Workforce Development Apprenticeship - undefined
California State University
Skills
- Support resolution skills
- Administrative efficiency
- Orientation and training facilitation
- Comprehensive case coordination
- Skilled in QuickBooks for financial transaction management
- Efficient payroll administration
- Skilled in managing customer relationships using CRM software
- Distributed team engagement
- Crisis management skills
- Meeting organization
- Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Support & Operations Manager
JM Precision Pressure Washing
01.2021 - Current
Mission Services Supervisor / Administrative Lead
Goodwill Industries
01.2019 - 01.2022
Property Manager / Administrative Coordinator
Wolfe & Associates
01.2017 - Current
Deputy Director / Operations Manager
Managed Career Solutions
01.2013 - 01.2025
Workforce Development Apprenticeship - undefined
California State University
Associate Degree - Criminal Justice
Santa Barbara Business College