Juan Rufino

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented business strategies to achieve business goals and stay competitive.

• Organize, control and coordinate all activities for workers in post-harvest departments including harvest, drying, curing, trimming, packaging, and product transfer.

• Lead planning and organizing cannabis drying/curing and packaging schedules, ensuring proper quality control and compliance every step of the way.

• Supervise and evaluate performance of post-harvest personnel (quality inspection, quotas, workers etc.)

• Continual improvement and process optimization of all post-harvest departments. Maintenance of production/efficiency reports and daily data entry.

• Monitor harvest/post-harvest procedures to resolve issues.

• Ensure production requirements are analyzed and work is assigned based upon the capacity to achieve production schedule and departmental objectives.

• Oversee and direct department cleanliness, sanitation, and order.

• Understand and adhere to organizational and department policies and procedures.

• Ensure successful team development through leadership, proper orientation and relevant training methods.

• Maintain job-related confidentiality.

• Resolve conflicts respectfully and in a timely manner with assistance from the Leadership team.

• Participate actively in department team and all-staff meetings.

• Communicate respectfully with all levels of staff.

• Cross train and assist other departments as needed.

• Package and transport raw material safely and in a timely manner.

• Other duties as assigned

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Booked appointments, accepted payments and answered guest questions.
• Interacted with customer service team to deliver consistent, exceptional service to all guests.
• Engaged guests entering facility and offered to assistance with wayfinding.

• Harvesting.

• Trimming.

• Packaging.

• Inventory audits.

• Meeting strict deadlines.

• Working in a team environment .

• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Examine outgoing shipments to ensure specifications were met.
• Monitor inventory to ensure product availability.
• Coordinate trucks in a large shipping yard to ensure timely loading, delivery and safety.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Properly packaging and labeling aircraft parts for shipping in a fast paced team environment.

• Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
• Picked orders, scanned products and packed boxes.
• Coordinated storage locations and product movements.
• Completed daily cycle counts and assisted with monthly audits.
• Distributed parts to technicians while maintaining high levels of customer service.
• Receiving incoming shipments of inventory.
• Prepared material orders for field personnel.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.

• Performing laborious work in a warehouse setting, shipping, receiving, loading, unloading,

stocking, driving forklift, operating pallet jack vehicle, inventory of warehouse materials & returned subscriber equipment.

• Prepare material orders for field personnel and ship returned customer equipment to a Cox repair facility for testing and repair.

• Loading company software on to new subscriber equipment along with the testing, repair and

maintenance of used/returned subscriber equipment

• Operating a pallet jack vehicle, heavy lifting, meeting daily quotas and quality assurance.