Summary
Overview
Work History
Education
Skills
Timeline
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Juan Samayoa

Highland,IN

Summary

Experienced and dependable technician with a proven track record of efficiently completing tasks in various settings. Thrives in understanding customer needs and guiding consumers to products that meet their specific needs. Skilled in equipment operation and maintaining a clean and organized workspace. Holds a strong work ethic and the ability to adapt to different environments.

Overview

25
25
years of professional experience

Work History

Installation Technician

Solar Connect INC.
Elk Grove Village, IL
07.2022 - Current
  • Assessed customer needs and recommended appropriate products or services.
  • Configured system settings for optimal performance and usability.
  • Trained end-users on how to operate their newly installed systems properly.
  • Resolved customer complaints related to installation issues in a timely manner.

Telecommunications Technician

PirTano Construction Company
Elmhurst, IL
03.2019 - 06.2022
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Assisted in developing strategies for improving customer satisfaction with existing telecom services.
  • Evaluated the information provided and worked with customers to provide the best possible solutions, including upgrades to equipment and products.
  • Troubleshot network issues to identify root causes of problems.
  • Installed, set up, and repaired devices and system components.
  • Collaborated with customers to identify cabling plans for desired locations.
  • Measured, cut, spliced and installed wires and cables.

Telecommunications Technician

Self-employeed
Chicago, IL
08.2000 - 02.2019
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Assisted customers in selecting the best available services and packages for their needs.
  • Analyzed customer feedback data to improve customer service processes.
  • Managed quality control and maintained high level of customer satisfaction.
  • Installed, set up and repaired devices and system components.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
  • Installed and tested equipment such as routers, modems, switches and cables to establish internet connectivity.
  • Established and modified networks and computers at businesses, schools, and homes.

Education

High School Diploma -

Liceo San Vicente De Paul
Guatemala City, Guatemala
10-1997

Skills

  • Bilingual: English and Spanish
  • Effective communication
  • Time management
  • Multitasking
  • Customer relations
  • Friendly, positive attitude
  • Good Telephone Etiquette
  • Conflict resolution

Timeline

Installation Technician

Solar Connect INC.
07.2022 - Current

Telecommunications Technician

PirTano Construction Company
03.2019 - 06.2022

Telecommunications Technician

Self-employeed
08.2000 - 02.2019

High School Diploma -

Liceo San Vicente De Paul

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Juan Samayoa