Juan Sanchez
Missouri City,TX
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution, and interpersonal communication. Proficient with project management, personnel training, and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Intake Specialist Assistant
Fort Bend ISD
Missouri City, TX
12.2023 - Current
- Assisted with the organization and maintenance of student records and files.
- Helped plan and coordinate school events such as assemblies, field trips, and special activities.
- Performed basic office duties such as answering phones, filing documents, copying materials, sorting mail, and scheduling appointments.
- Supported faculty by providing assistance with lesson plans, grading assignments, tests, quizzes, projects., tutoring students when needed.
- Developed positive relationships with students through mentorship programs focusing on personal growth and development topics.
Customer Service Support Team Leader
Apple
Missouri City
06.2021 - 11.2023
- Provided customer service support for Apple customers by addressing inquiries related to their accounts, devices, and purchases, and resolving technical issues through troubleshooting.
- Consistently ensured internet safety by logging into VPN and connecting to encrypted server on a daily basis.
- Assisted customers with setup and installation of Apple products.
- Documented customer complaints for effective coordination of support from higher-level staff and technical experts.
- Conducted regular performance reviews to assess individual team member progress.
Personal Training Sales Manager
LA Fitness
Houston
03.2016 - 06.2021
- Provide friendly and efficient customer service through value aiming at the goals of those interested in using master personal training, and expert personal training. Furthering their results in the gym doing different programs suitable for their personal goals and needs
- Present our training system in a way for the customer to understand the stipulations of the monthly contract, and cohesively helping it be understood we are here to help not just make a sale! Responsible for calling lead list creating new leads setting up LA fitness tents & Advertising our company.
- Assisted clients in setting realistic fitness goals and provided guidance on achieving them.
- Advised clients on the benefits of personal training sessions based on their individual needs and goals.
- Provided information about different types of personal training packages available at the gym.
Call Center Representative
ReconMR
Houston
03.2014 - 03.2016
- I was responsible for dialing out calls for my company regarding undisclosed confidential information
- I was responsible for going through the logs of numbers and checking up on clients we hadn't spoke to or redial numbers of people that needed to go through our check up process
- Call phones all day and log information is what I was responsible for.
Server
chilis bar and grill
Missouri City
03.2011 - 03.2014
- Provide excellent speedy customer service
- Serve food, drinks, desserts and alcohol
- Restock beverages and dishes
- Maintain a clean restaurant environment, Keeping effective communication with fellow coworkers using each other as a helping hand whenever necessary
- Close down the restaurant and rearrange the front end/take all the batteries out of kiosks & restock menus.
Deli Clerk/Customer Service Clerk
Kroger
Missouri City
02.2011 - 03.2011
- Properly package and dispose of different meats/cheeses
- Provide excellent customer service
- Stock the freezers, Clean up the front end of the store/Restock shelves
- Close down the salad bars/entire deli
- Mop, Sweep & Break down all the machines at night
- Sanitize all around my area.
Education
Skills
- Fast Typer (10 years)
- Customer service specialist (5 years)
- Data Entry (3 years)
- Retail sales
- Marketing
- Strategic Planning
- Personal Training
- Serving Experience
- Restaurant Experience
- Management
- Windows
- Help desk
- Computer networking
- Operating Systems
- Technical Support
- VPN
- Network Support
School
Ridgepoint highschool
Assessments
- Inside sales, Proficient, 06/01/20, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
Timeline
Intake Specialist Assistant
Fort Bend ISD
12.2023 - Current
Customer Service Support Team Leader
Apple
06.2021 - 11.2023
Personal Training Sales Manager
LA Fitness
03.2016 - 06.2021
Call Center Representative
ReconMR
03.2014 - 03.2016
Server
chilis bar and grill
03.2011 - 03.2014
Deli Clerk/Customer Service Clerk
Kroger
02.2011 - 03.2011