Juan Sanchez
Santa Ana,CA
Summary
Proven server with a strong work ethic and exceptional guest engagement skills, demonstrated through increased referrals and customer satisfaction at Habana, Watertable, and Tavern House. Expert in menu memorization and efficient table bussing, consistently ensuring a seamless dining experience. Achieved commendable efficiency in order handling and problem resolution, significantly enhancing dining satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Habana
10.2023 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/bartender
Watertable
02.2022 - 11.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Tavern House
05.2021 - 08.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Saddleback High School
Santa Ana, CASkills
- Table Bussing
- Guest Engagement
- Menu Memorization
- Strong Work Ethic
Timeline
Server
Habana
10.2023 - Current
Server/bartender
Watertable
02.2022 - 11.2023
Server
Tavern House
05.2021 - 08.2022
Saddleback High School
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