Juan Sanchez
Houston,TX
Summary
Dynamic professional with a proven track record at Houston Occupational Therapy, adept in customer service and problem-solving. Skilled in handling sensitive information and fostering strong relationships, demonstrating exceptional time management and bilingual communication abilities. Achieved significant improvements in patient coordination and satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hotel
04.2024 - 09.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Night auditor.
- Handle Expedia and booking.com related phone calls.
- Prepare hot breakfast until house keeping & breakfast crew arrives.
- Overall provide good customer service while handling each and every guest with the most respect.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Forklift Operator
Walmart
01.2019 - 02.2021
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Therapist Coordinator
Houston Occupational Therapy
10.2021 - 02.2024
- Maintained and updated patient records, changes in service plans and treatment reports.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Tracked progress according to goals for interventions.
- Set up any new visits and coordinate with patient and therapist.
Education
Diploma - Academic
Northshore Senior High School
Houston Texas 05.2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Work Prioritization
- Initiative-taking
- Bilingual
- Open availability
Timeline
Front Desk Receptionist
Hotel
04.2024 - 09.2024
Therapist Coordinator
Houston Occupational Therapy
10.2021 - 02.2024
Forklift Operator
Walmart
01.2019 - 02.2021
Diploma - Academic
Northshore Senior High School