Juan Sanchez
Hayfield,United States
Summary
Dynamic professional with a proven track record at Mayo Clinic, adept in customer service and problem-solving. Excelled in multitasking and maintaining composure under pressure, enhancing patient experience and streamlining operations. Skilled in EPIC and Microsoft programs, demonstrating a blend of technical and interpersonal skills to foster teamwork and improve service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
04.2022 - Current
- Schedule appointments.
- Review medications
- Take height, weight and blood pressure.
- Review patient's medical record.
- Provide great customer service.
- Confer with doctors and nurses about patient's medical need.
- Work within EPIC and Microsoft programs.
Bartender/Restaurant Server
Roosters Bar And Grill
01.2022 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Transportation Specialist
State Of Minnesota
04.2019 - 12.2021
- Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
- Operated heavy machinery proficiently for tasks such as grading, snow removal, and vegetation management along highways.
- Reduced roadway hazards by performing thorough debris removal and maintaining clear drainage systems.
- Operated all heavy equipment properly according to employer safety specifications.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
- Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance.
- Assisted with emergency response efforts during natural disasters or accidents affecting highways within assigned region.
- Performed routine maintenance on equipment to ensure optimal performance levels throughout the project lifecycle.
- Removed snow, ice and debris from roadways after storms to clear major transportation routes.
- Supported traffic flow management during construction projects by setting up proper signage and traffic control devices.
- Provided exceptional customer service when interacting with motorists who may have been affected by ongoing construction or maintenance activities along the highway system.
- Participated in training sessions to continuously develop skills related to highway maintenance best practices and equipment operation techniques.
- Repaired signs and fences quickly to avoid accidents and mishaps.
- Facilitated safer pedestrian crossings by maintaining and updating crosswalks and related signage.
- Used flags to warn motorists about hazards, obstacles and workers ahead.
- Drove transport crews, snow removers and street sweepers based on current work demands.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Bartender/Server
Rooster's Bar & Grill
06.2017 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Avionics Technician
AAR Aircraft Services
02.2013 - 06.2017
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Optimized communication capabilities on aircraft by installing and maintaining various radio systems.
- Enhanced aircraft safety by performing routine inspections and maintenance on avionic systems.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
- Improved aircraft performance by repairing, maintaining, and calibrating navigation systems.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Enhanced aircraft safety by performing detailed diagnostics and repairs on avionics systems.
Education
Certificate of Technical Studies - Aviation Maintenance
Institute of Aviation Maintenance
Indianapolis, IN01-2013
Associate of Arts - Horticulture
Rochester Community And Technical College
Rochester, MN05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Desk Operations Specialist
Mayo Clinic
04.2022 - Current
Bartender/Restaurant Server
Roosters Bar And Grill
01.2022 - 09.2022
Transportation Specialist
State Of Minnesota
04.2019 - 12.2021
Bartender/Server
Rooster's Bar & Grill
06.2017 - 03.2019
Avionics Technician
AAR Aircraft Services
02.2013 - 06.2017
Certificate of Technical Studies - Aviation Maintenance
Institute of Aviation Maintenance
Associate of Arts - Horticulture
Rochester Community And Technical College
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Madison ParkerMadison Parker
Patient Care Technician at Mayo ClinicPatient Care Technician at Mayo Clinic
NATALIE BEAVERNATALIE BEAVER
Water Safety Instructor at Hayfield City PoolWater Safety Instructor at Hayfield City Pool