Juan Sanchez
Winter Haven,United States
Summary
Results-driven professional with extensive experience in leading high-performing teams and enhancing maintenance operations in multi-family property management. Proven ability to manage multiple tasks in fast-paced environments while maintaining attention to detail. Expertise in electrical, plumbing, HVAC, carpentry, and appliance repairs, contributing to efficient and effective property management. Strong track record of exceeding performance expectations through resourcefulness and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Venterra Realty
06.2024 - Current
Area Service Manager
RR Living
Kissimmee, United States
06.2023 - 07.2024
- Skillfully managed the day-to-day maintenance operations for a dynamic 304-unit Highrise lease-up community in Kissimmee area, alongside concurrently overseeing the renovation efforts of a Historical landmark 184-unit Highrise community in Brevard area.
- Demonstrated exceptional collaboration skills by effectively partnering with construction and envelopment teams, as well as external vendors, throughout the property construction phase, ensuring seamless coordination and timely completion of projects to meet quality and budgetary targets.
- Implemented training programs focused on customer service and technical skills, resulting in a 30% increase in resident satisfaction ratings while leading a team of maintenance technicians to achieve a 95% on-time completion rate for resident service requests.
- Negotiated advantageous contracts with vendors, leveraging strategic negotiation skills to secure improved pricing terms, ultimately yielding impressive savings of $105,000 within the initial six months.
- Successfully outfitted two leases simultaneously during the lease-up process, demonstrating exceptional multitasking abilities and efficiency in managing parallel projects.
- Pioneered a comprehensive preventive maintenance program for building systems, resulting in a substantial 25% decrease in emergency repairs, bolstering property reliability and reducing disruptions for residents at Sister communities in the Georgia market.
- Orchestrated the implementation of energy-saving initiatives, leading to a notable 15% reduction in utility costs across the multifamily properties within the region.
- Championed safety protocols and training initiatives that culminated in an outstanding 40% reduction in workplace accidents and incidents.
- Established key performance indicators (KPIs) to track maintenance performance, leading to a 10% improvement in overall property condition ratings while mentoring and fostering 8 team members in the service department.
Maintenance Manager Lease-up
Middleburg Communities
06.2022 - 07.2023
- Orchestrated day-to-day maintenance operations for a 300-unit garden-style lease-up community while supporting maintenance activities for two additional communities, achieving a 100% operational uptime.
- Executed monthly preventative maintenance schedules in adherence to company policies, resulting in a 95% reduction in unexpected equipment failures.
- Managed work orders with precision, ensuring a 100% completion rate within designated timeframes.
- Contributed to maintenance budget planning, resulting in a 10% reduction in overall maintenance costs in year one.
- Maintained meticulous documentation, achieving a 99% accuracy rate in record-keeping of preventive maintenance inspections, service requests, and expenditures.
- Identified utility cut-offs and prepared comprehensive maps, resulting in a 100% improvement in emergency response times.
- Supervised the make-ready process for vacant apartments, leading to a 90% decrease in turnaround time and expedited leasing cycles.
- Fostered high-performing teams with a 95% employee retention rate through strategic hiring and comprehensive training programs.
- Delivered exceptional resident satisfaction with a 95% approval rating, measured through resident feedback surveys and achieved a 100% response rate to maintenance requests within 24 hours.
- Maintained community standards with a 98% compliance rate through routine inspections and implementation of corrective actions as needed, resulting in enhanced overall community appearance and resident experience.
Maintenance Supervisor
Dominium
Orlando, United States
04.2020 - 06.2022
- Oversaw the maintenance day-to-day operations for a 312-unit garden-style community.
- Ensured all work performed by other service team members to assess effectiveness and helped develop corrective action plans as needed and to ensure 100% ready product was available for the leasing team.
- Controlled expenditures by planning for and utilizing community resources, equipment and supplies economically through proper bidding, utilizing vendors, and creating purchase orders.
- Promoted customer satisfaction by responding to questions and feedback about maintenance services in a timely manner and assigned work orders with efficiency and urgency.
- Ensured the service team complied with the company's standards with respect to responding and completing resident service requests.
- Oversaw and scheduled work of internal and external vendors and maintenance service suppliers.
- Performed HVAC systems troubleshooting, plumbing, electrical, and appliance repairs.
- Complied with company risk management policies by leading routine safety meetings.
- Maintained community operating budget, including creating purchase orders.
Maintenance Supervisor
First United Methodist Church
Kissimmee, Florida
06.2019 - 04.2020
- Oversaw the maintenance day-to-day operations for school and church buildings.
Maintenance Manager
Fore Property
Bartow, United States
01.2019 - 06.2019
- Oversaw the maintenance day-to-day operations for a 188-unit garden style community.
Service Manager, Assistant Service Manager, Make Ready Technician
Venterra Realty
Winter Garden, United States
11.2016 - 01.2019
- Oversaw the maintenance day-to-day operations and renovation project for a 389-unit garden style community.
Education
Bachelor's Degree - Business Administration and Management, General
Universidad Politécnica de Puerto Rico
01.2015
Skills
- Site inspections
- Irrigation
- Annual budgeting
- HVAC troubleshooting
- Equipment maintenance
- Preventive maintenance
- Project management
- Vendor negotiation
- Customer relationship management
- Risk management
- Team leadership
- Effective communication
- Problem solving
- Staff training
- Safety protocol implementation
- Expense tracking
- Fire protection systems
- Materials requisition
- Lockout and tagout procedures
- Employee performance evaluation
- Work order management
Certification
- Certified Apartment Maintenance Technician (CAMT)
- HVAC Proctor
- OSHA 30-Hour
- Heating, Ventilation And Air Conditioning Fire Life Safety Level 1 (HVAC)
Personal Information
Title: Maintenance Manager
Timeline
Maintenance Manager
Venterra Realty
06.2024 - Current
Area Service Manager
RR Living
06.2023 - 07.2024
Maintenance Manager Lease-up
Middleburg Communities
06.2022 - 07.2023
Maintenance Supervisor
Dominium
04.2020 - 06.2022
Maintenance Supervisor
First United Methodist Church
06.2019 - 04.2020
Maintenance Manager
Fore Property
01.2019 - 06.2019
Service Manager, Assistant Service Manager, Make Ready Technician
Venterra Realty
11.2016 - 01.2019
Bachelor's Degree - Business Administration and Management, General
Universidad Politécnica de Puerto Rico
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