Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Juan Santiago

Juan Santiago

Holyoke,MA

Summary

Dynamic General Manager with a proven track record at Staples, excelling in operations management and team leadership. Expert in driving year-over-year growth through strategic planning and effective cost control. Renowned for fostering strong vendor relationships and enhancing employee motivation, resulting in increased customer loyalty and operational efficiency.

Overview

22
22
years of professional experience

Work History

General Manager/Store Manager District Trainer

Staples
06.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

General Manager

Party City
07.2014 - 06.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Store Manager/District Trainer

Home Depot
03.2003 - 04.2014
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Managed new employee orientation training process for more than 50 employees each year.
  • Proposed innovative ideas to increase market share.
  • Drove sales and planned promotional and local store marketing activities.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
  • Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
  • Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.

Education

High School Diploma -

Franklin K. Lane
Brooklyn, NY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Customer relations
  • Inventory control
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Motivation
  • Schedule management
  • Staff motivation
  • Labor cost controls
  • Process improvements
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Performance improvements
  • Recruitment
  • Expense control
  • Business development
  • Organizational development
  • Quality management
  • Financial administration

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Collaborated with team of Home Depot's, Team Depot in the development of Wounded Warriors project.

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

General Manager/Store Manager District Trainer

Staples
06.2016 - Current

General Manager

Party City
07.2014 - 06.2016

Store Manager/District Trainer

Home Depot
03.2003 - 04.2014

High School Diploma -

Franklin K. Lane

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