Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Juan Santiago

Lakeland

Summary

Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Committed to contributing to team success and achieving organizational objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Military Pay Technician

Department of Defense
Tampa
03.2024 - Current
  • Processed military pay transactions for active duty and reserve personnel.
  • Reviewed and verified payroll data for accuracy and compliance.
  • Maintained detailed records of payroll changes and adjustments.
  • Assisted service members with pay-related inquiries and support.
  • Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system.
  • Provided customer service by answering inquiries from customers regarding their pay issues and concerns.
  • Ensured compliance with applicable regulations concerning the processing of military pay entitlements.
  • Coordinated with other departments within the organization to ensure smooth functioning of operations related to military pay processes.
  • Generated periodic reports analyzing trends in employee performance, leave requests and other related activities as needed.
  • Provided support during audits conducted by external agencies such as Department of Defense Inspector General's Office.

Veteran service representative

Department of Veterans Affairs
Bay Pines
01.2023 - 03.2024
  • Assisted veterans in understanding benefits and eligibility requirements.
  • Processed claims and applications for various veterans' services.
  • Advocated for veterans during appeals and hearings with agency representatives.
  • Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
  • Assisted veterans in preparing forms, documents and applications for benefits.
  • Advised veterans on how to access community resources that could provide additional support or services.
  • Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
  • Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
  • Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.

Sales Associate

Marshalls
Jacksonville
08.2022 - 03.2023
  • Maintained organized and visually appealing merchandise displays on the sales floor.
  • Assisted customers with product selection and inquiries throughout the store.
  • Processed transactions accurately using point-of-sale systems during busy shifts.
  • Stocked shelves and ensured product availability for customer needs and preferences.
  • Collaborated with team members to achieve store operational goals efficiently.
  • Handled customer returns and exchanges following company policies and procedures.
  • Monitored inventory levels to support timely replenishment of popular items.
  • Provided excellent customer service by addressing concerns and resolving issues promptly.
  • Greeted customers and provided exceptional customer service.

Personnel Specialist

United States Navy, USN
06.2013 - 01.2023
  • Managed personnel records and maintained data accuracy for service members.
  • Coordinated training schedules and ensured compliance with military training requirements.
  • Developed onboarding materials to streamline orientation for new personnel.
  • Collaborated with various departments to resolve personnel issues effectively.
  • Conducted audits of personnel files to ensure adherence to regulations and policies.
  • Changed employee information such as address and alerted payroll staff.
  • Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
  • Reviewed and verified payroll data for accuracy and compliance.
  • Assisted service members with pay-related inquiries and support.
  • Performed data entry of military pay information into the Defense Joint Military Pay System.
  • Identified discrepancies in records and initiated corrective action as necessary.
  • Maintained a secure filing system to store confidential documents related to personnel's payroll information.
  • Processed military pay transactions for active duty and reserve personnel.

Education

Electrician Technology Certificate -

Southern Technical College
10.2024

High school diploma -

Holyoke High School
05-2010

Skills

  • Payroll administration
  • Customer service
  • Record keeping
  • Case management
  • Data analysis
  • Financial management expertise
  • Defense finance systems familiarity
  • Quality control procedures
  • Payroll processing proficiency
  • Conflict resolution techniques
  • Data validation
  • Analytical skills
  • Problem-solving aptitude
  • Payroll software proficiency
  • Excel proficiency

Certification

  • Driver's License
  • Finance Certification Level II
  • Department of Veterans Affairs Pre-VSR WARTAC graduate certification

Accomplishments

  • Air Force Reserve Command 927 Air Refueling Wing FY25 1st Quarter Civilian of the Year 2025
  • Unit Effectiveness Inspection Grade of Highly Effective Air Force Reserve Pay Office 927 ARW

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Military Pay Technician

Department of Defense
03.2024 - Current

Veteran service representative

Department of Veterans Affairs
01.2023 - 03.2024

Sales Associate

Marshalls
08.2022 - 03.2023

Personnel Specialist

United States Navy, USN
06.2013 - 01.2023

Electrician Technology Certificate -

Southern Technical College

High school diploma -

Holyoke High School

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